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For Companies At a Glance
- Tasks: Manage IT service support, oversee incidents, and ensure customer satisfaction.
- Company: Join Trusted Technology Partnership, a top-rated IT services provider with a positive culture.
- Benefits: Enjoy hybrid working, profit sharing, extra leave, and private medical insurance.
- Why this job: Be part of a winning team focused on innovation and customer service.
- Qualifications: Proactive attitude, ITIL knowledge, strong communication skills, and a full UK driving licence required.
- Other info: Opportunities for progression and a fun work environment with perks like free fruit and pizza.
IT Service Manager
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Position: Service Manager
Location: Ringwood, Hampshire + Hybrid home working
Salary: £30 – £33k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role
As a Service Manager, you will be part of an established service management team responsible for the day to day operation xiskglj of our business as usual support services. This includes allocating tasks, maintaining contrac…
IT Service Manager employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Familiarise yourself with ITIL v3/v4 best practices, as this is crucial for the IT Service Manager role. Consider obtaining a certification if you haven't already, as it demonstrates your commitment and knowledge in service management.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed incidents or escalations in previous roles. Be ready to discuss these scenarios during the interview to highlight your proactive approach.
✨Tip Number 3
Research Trusted Technology Partnership and their services thoroughly. Understanding their business model and recent achievements will help you tailor your conversation and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your experience with SLAs and KPIs, as these are key components of the role. Think about specific metrics you've managed and how you've ensured compliance, as this will show your capability in meeting contractual obligations.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management, particularly focusing on your knowledge of ITIL best practices and your ability to manage SLAs and KPIs. Use specific examples that demonstrate your proactive approach and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your strong communication skills and how you can contribute to maintaining customer satisfaction and managing escalations effectively.
Highlight Relevant Experience: When detailing your work history, emphasise any previous roles within managed service providers. Discuss your experience with incident management and your ability to analyse data to identify trends and areas for improvement.
Showcase Your Soft Skills: The role requires effective time management and a positive attitude. Be sure to include examples of how you've successfully worked with stakeholders and maintained professionalism in challenging situations.
How to prepare for a job interview at Trusted Technology Partnership
✨Understand ITIL Best Practices
Make sure you brush up on your knowledge of ITIL v3/v4 best practices. Be prepared to discuss how you've applied these principles in previous roles, as this will demonstrate your proactive and innovative approach to IT service management.
✨Showcase Your Problem-Solving Skills
During the interview, highlight specific examples where you've successfully resolved customer escalations or managed major incident tickets. This will showcase your strong focus on customer service and your ability to handle high-pressure situations.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex data analysis or trends you've identified in past experiences.
✨Demonstrate Time Management Abilities
Be ready to discuss how you prioritise tasks and manage your time effectively. Providing examples of how you've met SLAs and KPIs in previous positions will illustrate your capability to maintain oversight of incident requests and problem lifecycles.
