At a Glance
- Tasks: Lead a team to deliver exceptional service and manage incident lifecycles.
- Company: Dynamic company in Ringwood, Hampshire with a focus on customer satisfaction.
- Benefits: Competitive salary, profit share, and supportive work environment.
- Other info: 37.5 hours per week with opportunities for growth and development.
- Why this job: Join a passionate team and make a difference in customer service.
- Qualifications: Experience in service desk management and strong leadership skills.
The predicted salary is between 27000 - 29000 £ per year.
Location: Ringwood, Hampshire
Salary: £27k - £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations.
Service Desk Team Lead in Hampshire employer: Trusted Technology Partnership
Trusted Technology Partnership is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a focus on high-quality technical support and infrastructure projects across the beautiful regions of Wiltshire and Somerset, employees benefit from a supportive hybrid working environment, private medical insurance, and a robust pension scheme, making it a rewarding place to build a career.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Lead in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk management. We can help you with mock interviews to boost your confidence and nail those tricky scenarios.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams or projects in the past. Use specific examples that highlight your ability to deliver outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Desk Team Lead in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing service desks and leading teams. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Team Lead position. Share specific examples of how you've delivered outstanding service in the past.
Showcase Your Leadership Skills:As a team lead, we need to see your leadership style. In your application, mention any experience you have in managing teams or projects, and how you’ve motivated others to achieve great results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trusted Technology Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Team Lead. Familiarise yourself with managing incident and request lifecycles, as well as the importance of delivering outstanding customer service.
✨Showcase Your Leadership Skills
As a potential team lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams or handled escalations in the past. This will show that you're ready to take on the responsibility of leading a service desk.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific scenarios where you've had to manage busy periods or operational challenges, and be ready to discuss how you approached them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you determine if the company is the right fit for you.
