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For Companies At a Glance
- Tasks: Provide top-notch technical support and perform routine maintenance checks.
- Company: Dynamic tech company focused on outstanding customer service.
- Benefits: Competitive salary, profit share, hybrid working, and training opportunities.
- Other info: Exciting career growth and training through Microsoft Learn.
- Why this job: Join a supportive team and enhance your IT skills while making a difference.
- Qualifications: 2+ years in a 2nd Line role with strong troubleshooting skills.
The predicted salary is between 26000 - 30000 £ per year.
Location: Ringwood, Hampshire
Salary: £26,000 - £30,000 DOE + Profit Share + Benefits
Hours: 37.5 hours per week; Hybrid home working after successful completion of probation
The Role
- We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers.
- You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
- Receiving technical escalations from 1st Line.
- Performing routine maintenance checks and updates.
- Supporting the 1st Line team and knowledge sharing.
- Progressing and closing incidents and requests.
- Liaising with internal and external customers.
- On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
- Role-specific training is available through Microsoft Learn.
Skills and Experience:
- At least 2 years' experience in a 2nd Line role.
- A good knowledge of IT troubleshooting and problem solving.
- Experience within an IT customer service environment.
- Taking responsibility for your workload.
2nd Line Support Technician in Hampshire employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd Line Support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common troubleshooting questions and how you’d handle tricky customer situations.
✨Tip Number 3
Showcase your passion for tech! During interviews, share examples of how you've gone above and beyond in previous roles. This will highlight your commitment to outstanding customer service, which is key for a 2nd Line Support Technician.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line Support Technician in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about delivering outstanding customer service and how your background makes you the perfect fit for our team.
Showcase Relevant Experience: When filling out your application, focus on your previous roles that relate to IT support. Mention specific tools and technologies you've worked with, like Microsoft Endpoint Configuration Manager or SonicWall Firewalls, to catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your Tech
Brush up on your knowledge of the specific technologies mentioned in the job description, like Microsoft Endpoint Configuration Manager and SonicWall Firewalls. Be ready to discuss how you've used these tools in past roles or how you would approach troubleshooting issues with them.
✨Showcase Your Customer Service Skills
Since this role emphasises outstanding customer service, prepare examples from your previous experience where you successfully resolved customer issues. Highlight your communication skills and how you ensure customers feel valued and understood.
✨Prepare for Technical Scenarios
Expect to face some technical scenarios during the interview. Practice explaining your thought process when troubleshooting common IT issues. This will demonstrate your problem-solving abilities and how you handle escalations effectively.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or the company's approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.