At a Glance
- Tasks: Lead a team to deliver exceptional service and manage incident lifecycles.
- Company: Dynamic company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, profit share, and flexible working hours.
- Other info: Remote work opportunity with potential for career advancement.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Experience in service desk management and strong leadership skills.
The predicted salary is between 27000 - 29000 £ per year.
Location: Ringwood, Hampshire
Salary: £27k - £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations.
Locations
Team Leader Sales Remote (m/f/d) in Hampshire, Ringwood employer: Trusted Technology Partnership
As a Service Desk Team Lead at our Ringwood location, you will be part of a dynamic and supportive work culture that prioritises employee well-being and professional growth. We offer competitive salaries, a profit-sharing scheme, and opportunities for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment in a collaborative environment.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Sales Remote (m/f/d) in Hampshire, Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Team Leader role, and they might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for Team Leader positions and practice your responses. We all know that confidence is key, so get comfortable talking about your experience managing teams and delivering great service.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in previous roles. This can really set you apart from other candidates when you're discussing your experience in managing incidents and requests.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance of standing out in the crowd!
We think you need these skills to ace Team Leader Sales Remote (m/f/d) in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Leader Sales role. Highlight your relevant experience in managing teams and delivering excellent customer service, as this is what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for the Service Desk Team Lead position. Share specific examples of how you've successfully managed incidents and requests in the past.
Showcase Your Leadership Skills:We want to see your leadership style! In your application, mention any experience you have in leading teams, especially during busy periods. This will help us understand how you can assist with operational cover.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Trusted Technology Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Team Lead. Familiarise yourself with managing incident and request lifecycles, as well as the importance of delivering outstanding customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations, such as managing escalations or providing operational cover during busy periods. Think of examples from your past experience where you've successfully navigated similar challenges. This will demonstrate your problem-solving skills and leadership capabilities.
✨Showcase Your Leadership Style
As a Team Leader, your ability to lead and motivate a team is crucial. Be ready to discuss your leadership style and how you foster a positive team environment. Share examples of how you've supported your team in the past, whether through training, mentoring, or simply being a supportive presence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Consider asking about the team's current challenges, how success is measured in the role, or what the company culture is like. This not only gives you valuable information but also helps you stand out as a candidate who is engaged and proactive.
