Service Desk Team Lead We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. Assist with operational Service Desk cover during busy periods. Monitoring and reporting of service desk activity. Managing a team of Service Desk Technicians. To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. Excellent time management skills. Ideally you will have had at least 12 months’ experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. Company Profit Share (first £3,600 is tax free). ~22 days annual leave plus bank holidays, increasing with length of service. ~ Birthday as additional paid leave. ~ Additional paid leave (dependent on company performance). ~ Company sick pay policy. ~ Pension Scheme. ~ Private Medical Insurance including dental. ~ Free Parking ~ Hybrid Working ~ Progression opportunities. ~ Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
Locations
RingwoodHampshire
Contact Details:
Trusted Technology Partnership Recruitment Team
