At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage service desk operations.
- Company: Trusted Technology Partnership, a specialist in IT Infrastructure and Support Services.
- Benefits: Tax-free profit share, generous leave, hybrid working, and private medical insurance.
- Other info: Enjoy fresh fruit, pizza days, and great career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Experience in IT customer service and team management skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.
Responsibilities include:
- Assist with operational Service Desk cover during busy periods.
- Monitoring and reporting of service desk activity.
- Managing a team of Service Desk Technicians.
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. Excellent time management skills are essential.
Ideally, you will have had at least 12 months' experience managing people, including day-to-day management such as absences, holidays, and performance reviews.
This role is subject to a clear standard DBS check being received.
Benefits include:
- Company Profit Share (first £3,600 is tax free).
- ~22 days annual leave plus bank holidays, increasing with length of service.
- ~ Birthday as additional paid leave.
- ~ Additional paid leave (dependent on company performance).
- ~ Company sick pay policy.
- ~ Pension Scheme.
- ~ Private Medical Insurance including dental.
- ~ Free Parking.
- ~ Hybrid Working.
- ~ Progression opportunities.
- ~ Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
Locations
Remote - Support Team Lead in Hampshire, Ringwood employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture, hybrid working options, and a range of benefits including private medical insurance and a generous leave policy, we ensure our team members feel valued and motivated. Our commitment to progression within the company allows you to explore diverse opportunities while contributing to our mission of delivering outstanding IT support services.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote - Support Team Lead in Hampshire, Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT customer service world. You never know who might have a lead on a Service Desk Team Lead position or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with ITIL best practices and managing teams. Make sure they know you're the right fit for leading a Service Desk!
✨Tip Number 3
Prepare for those interviews! Brush up on common questions related to team management and service desk operations. We want you to feel confident and ready to impress when discussing your time management skills and leadership experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Trusted Technology Partnership.
We think you need these skills to ace Remote - Support Team Lead in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Desk Team Lead. Highlight your experience in managing teams and your knowledge of ITIL best practices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding service and how your previous experiences have prepared you for this role. Let us know why you’re the perfect fit!
Showcase Your Management Skills:Since this role involves managing a team, be sure to highlight your experience with day-to-day management tasks like performance reviews and handling absences. We love to see examples of how you've successfully led a team in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge before the interview. Be ready to discuss how you've applied these best practices in previous roles, especially in managing service desk operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience with performance reviews, handling absences, and motivating your team during busy periods.
✨Demonstrate Time Management Mastery
Since excellent time management is crucial for this role, think of specific instances where you've effectively prioritised tasks or improved efficiency within a team. This will show that you can handle the demands of a Service Desk Team Lead.
✨Engage with Company Culture
Familiarise yourself with Trusted Technology Partnership's values and culture. During the interview, express your enthusiasm for their progression opportunities and how you can contribute to a positive work environment, like enjoying fresh fruit and pizza days!
