Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers resolve IT issues and provide exceptional support.
- Company: Join a winning team at a trusted IT support provider.
- Benefits: Competitive salary, profit share, hybrid working, and ongoing training.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Enthusiasm for IT and strong problem-solving skills required.
- Other info: Enjoy a friendly culture with perks like free fruit and pizza!
The predicted salary is between 20000 - 30000 £ per year.
Location: Ringwood, Hampshire, + Hybrid Home Working
Salary: £25,077 + Profit Share + Benefits
Hours: 37.5 hours per week full time
The Role
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
Skills & Experience
To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received.
The Package:
- Ongoing training and support
- Role-specific training is available through Microsoft Learn
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service
- Birthday as additional paid leave
- Additional paid leave (dependent on company performance)
- Company sick pay policy
- Pension Scheme
- Private Medical Insurance including dental
- Free Parking
- Hybrid Working
- Progression opportunities
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.
Locations
IT Support Technician in Hampshire, Ringwood employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Hampshire, Ringwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trusted Technology Partnership. Understand their services and culture so you can show genuine interest and ask insightful questions.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be resolving IT issues, brush up on common troubleshooting techniques. Maybe even role-play with a friend to simulate a customer call.
✨Tip Number 3
Show off your enthusiasm for IT! During your interview, share any personal projects or experiences that highlight your passion for technology. It’ll help you stand out as a candidate who’s eager to learn and grow.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and really want to be part of our team.
We think you need these skills to ace IT Support Technician in Hampshire, Ringwood
Some tips for your application 🫡
Show Your Enthusiasm for IT: Let your passion for IT shine through in your application! We want to see that you're genuinely excited about the role and eager to learn. Share any relevant experiences or projects that highlight your interest in technology.
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Support Technician role. Highlight your problem-solving skills and any customer service experience you have. We love seeing how you can fit into our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your Tech
Brush up on your IT knowledge before the interview. Familiarise yourself with common troubleshooting techniques and remote support tools. Being able to discuss these confidently will show your enthusiasm for the role.
✨Customer Service is Key
Since you'll be the first point of contact for customers, think about how you can demonstrate exceptional customer service skills. Prepare examples from past experiences where you've successfully resolved issues or helped someone out.
✨Practice Problem-Solving
Expect some scenario-based questions during the interview. Practise how you would approach resolving specific IT issues. This will help you showcase your problem-solving skills and initiative.
✨Show Your Willingness to Learn
The company values ongoing training and development, so express your eagerness to learn new skills. Mention any relevant courses or certifications you're interested in, like those offered through Microsoft Learn.
