At a Glance
- Tasks: Lead a team to deliver exceptional service and manage service desk operations.
- Company: Trusted Technology Partnership, a specialist in IT Infrastructure and Support Services.
- Benefits: Tax-free profit share, generous leave, private medical insurance, and hybrid working.
- Other info: Opportunities for progression and a fun work environment with perks like fresh fruit and pizza.
- Why this job: Join a dynamic team and make a real impact in IT customer service.
- Qualifications: Experience in IT customer service and team management skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.
Responsibilities include:
- Assist with operational Service Desk cover during busy periods.
- Monitoring and reporting of service desk activity.
- Managing a team of Service Desk Technicians.
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. Excellent time management skills are essential. Ideally, you will have had at least 12 months' experience managing people, including day-to-day management e.g. absences, holidays, performance reviews.
This role is subject to a clear standard DBS check being received.
Benefits include:
- Company Profit Share (first £3,600 is tax free).
- ~22 days annual leave plus bank holidays, increasing with length of service.
- ~ Birthday as additional paid leave.
- ~ Additional paid leave (dependent on company performance).
- ~ Company sick pay policy.
- ~ Pension Scheme.
- ~ Private Medical Insurance including dental.
- ~ Free Parking.
- ~ Hybrid Working.
- ~ Progression opportunities.
- ~ Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
Locations
Facilities Team Leader - Remote in Hampshire, Ringwood employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on hybrid working, generous annual leave, and a supportive work culture, we foster an environment where team members can thrive. Our commitment to progression and development, alongside unique perks like profit sharing and additional paid leave based on performance, makes us an attractive choice for those seeking a rewarding career in IT support.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Team Leader - Remote in Hampshire, Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Service Desk Team Lead role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Brush up on your ITIL v3/v4 knowledge and be ready to discuss how you've managed teams in the past. We want to see your leadership skills shine, so think of examples that highlight your experience.
✨Tip Number 3
Show off your passion for customer service! When chatting with potential employers, share stories about how you've gone above and beyond for customers. This will demonstrate that you truly care about delivering outstanding service.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Facilities Team Leader - Remote in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Facilities Team Leader. Highlight your experience in managing teams and your knowledge of ITIL best practices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the job description, especially around customer service and team management.
Showcase Your Time Management Skills:Since excellent time management is key for this role, make sure to mention any relevant experiences where you've successfully managed multiple tasks or projects. We love seeing how you prioritise and get things done!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge before the interview. Be ready to discuss how you've applied these best practices in previous roles, especially in managing service desk operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience with performance reviews, handling absences, and motivating your team during busy periods.
✨Demonstrate Time Management Mastery
Since excellent time management is crucial for this role, think of specific instances where you've effectively prioritised tasks or improved efficiency within a team. This will show that you can handle the demands of the position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service desk challenges. Practice your responses to demonstrate your problem-solving skills and ability to maintain outstanding customer service under pressure.
