At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for our customers.
- Company: Join a trusted IT specialist with over 25 years of experience.
- Benefits: Enjoy competitive pay, hybrid working, and a range of perks including private medical insurance.
- Other info: Ongoing training, progression opportunities, and a fun work environment with free snacks!
- Why this job: Make a real difference in customer service while developing your IT skills.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
Role-specific training is available through Microsoft Learn. A good knowledge of IT troubleshooting and problem solving is required, along with experience within an IT customer service environment. Working knowledge of ITIL and experience using Microsoft services is also necessary.
This role is subject to a clear standard DBS check being received. Ongoing training and support will be provided.
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including Dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
Locations
2nd Line Support Technician - Remote in Hampshire, Ringwood employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer that prioritises employee growth and well-being, offering a hybrid working model and extensive training opportunities in IT systems and customer service. With benefits such as profit sharing, generous annual leave, private medical insurance, and a supportive work culture that includes perks like fresh fruit and coffee, we create an environment where our team can thrive and advance their careers.
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician - Remote in Hampshire, Ringwood
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft services and IT troubleshooting. We all know that a solid understanding of the tools you'll be using is key to impressing during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding support, think of scenarios where you’ve solved problems for customers. We want to hear those stories that show off your problem-solving prowess!
✨Tip Number 3
Network like a pro! Connect with current employees or others in the industry on platforms like LinkedIn. We can’t stress enough how valuable it is to get insider tips and maybe even a referral to help you land that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace 2nd Line Support Technician - Remote in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your experience in IT troubleshooting and customer service, and don’t forget to mention any relevant training or certifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer service and how your skills align with our needs. Keep it friendly and professional!
Show Off Your IT Knowledge:We love seeing candidates who are knowledgeable about the tools we use, like Microsoft Endpoint Configuration Manager and Windows 11. Mention any hands-on experience you have with these systems to stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your Tech
Brush up on your knowledge of the specific technologies mentioned in the job description, like Microsoft Endpoint Configuration Manager and Windows 11. Being able to discuss these tools confidently will show that you're not just a good fit for the role but also genuinely interested in the tech you'll be working with.
✨Customer Service Focus
Since this role emphasises outstanding customer service, prepare examples from your past experiences where you successfully resolved customer issues. Highlight your problem-solving skills and how you maintained a positive attitude, even under pressure.
✨Familiarise with ITIL
Make sure you have a solid understanding of ITIL principles, as they are crucial for this position. You might want to review key concepts and think about how you've applied them in previous roles. This will demonstrate your readiness to integrate into their processes smoothly.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the ongoing training opportunities or how the team collaborates in a hybrid work environment. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
