At a Glance
- Tasks: Provide top-notch IT support and solve tech problems for our customers.
- Company: Join a trusted IT support provider with over 25 years of experience.
- Benefits: Enjoy hybrid working, competitive pay, and great perks like free parking and fresh fruit.
- Other info: Opportunities for progression and ongoing training available.
- Why this job: Kickstart your IT career with hands-on training and real impact in a supportive environment.
- Qualifications: Experience in IT support and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
Role-specific training is available through Microsoft Learn. A good knowledge of IT troubleshooting and problem solving is required, along with experience within an IT customer service environment. Working knowledge of ITIL and experience using Microsoft services is also necessary.
This role is subject to a clear standard DBS check being received. Ongoing training and support will be provided.
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service
- Birthday as additional paid leave
- Additional paid leave (dependent on company performance)
- Company sick pay policy
- Pension Scheme
- Private Medical Insurance including Dental
- Free Parking
- Hybrid Working
- Progression opportunities
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
Locations
2nd Line Support Technician - City Centre in Hampshire, Ringwood employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With hybrid working options, comprehensive training programmes, and a range of benefits including profit sharing, private medical insurance, and additional paid leave, we ensure our team members feel valued and motivated. Located in the city centre, we foster a collaborative environment where outstanding customer service is at the heart of what we do, making it a rewarding place to build your career.
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician - City Centre in Hampshire, Ringwood
✨Tip Number 1
Get to know the company! Research Trusted Technology Partnership and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about IT support, brush up on your problem-solving techniques. You might even want to run through some common scenarios or questions that could come up during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Trusted Technology Partnership.
We think you need these skills to ace 2nd Line Support Technician - City Centre in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your experience in IT troubleshooting and customer service, and don’t forget to mention any relevant training or certifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer service and how your skills align with the job description. Keep it friendly and professional.
Show Off Your IT Knowledge:We love seeing candidates who are knowledgeable about the tools we use, like Microsoft Endpoint Configuration Manager and Windows 11. Mention any hands-on experience you have with these systems to stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your Tech
Brush up on your knowledge of the specific technologies mentioned in the job description, like Microsoft Endpoint Configuration Manager and Windows 11. Being able to discuss these tools confidently will show that you're serious about the role.
✨Customer Service Focus
Prepare examples from your past experiences where you delivered outstanding customer service. This role is all about helping customers, so demonstrating your ability to solve problems and communicate effectively will set you apart.
✨ITIL Knowledge is Key
Familiarise yourself with ITIL principles, as they are crucial for this position. Be ready to discuss how you've applied ITIL practices in previous roles or how you plan to implement them in this new role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and progression paths. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
