At a Glance
- Tasks: Provide top-notch technical support and perform routine maintenance checks for customers.
- Company: Join a friendly, award-winning IT support company with a positive culture.
- Benefits: Enjoy competitive salary, profit share, hybrid working, and private medical insurance.
- Other info: Ongoing training, progression opportunities, and a fun team atmosphere await you!
- Why this job: Make a real impact in tech while developing your skills in a supportive environment.
- Qualifications: 2+ years in 2nd Line support with strong IT troubleshooting skills.
The predicted salary is between 26000 - 30000 € per year.
Location: Ringwood, Hampshire
Salary: £26,000 - £30,000 DOE + Profit Share + Benefits
Hours: 37.5 hours per week; Hybrid home working after successful completion of probation
The Role
- We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers.
- You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
- Receiving technical escalations from 1st Line.
- Performing routine maintenance checks and updates.
- Supporting the 1st Line team and knowledge sharing.
- Progressing and closing incidents and requests.
- Liaising with internal and external customers.
- On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
- Role-specific training is available through Microsoft Learn.
Skills and Experience:
- At least 2 years' experience in a 2nd Line role.
- A good knowledge of IT troubleshooting and problem solving.
- Experience within an IT customer service environment.
- Taking responsibility for your workload.
- Be helpful and approachable.
- Excellent time management skills.
- Good communicator.
- Working knowledge of ITIL.
- Experience using Microsoft services.
This role is subject to a clear standard DBS check being received.
The Package:
- Ongoing training and support.
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including Dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Locations
2nd Line Support Technician in Hampshire, Ringwood employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer located in Ringwood, Hampshire, offering a supportive and collaborative work environment that prioritises employee growth and well-being. With ongoing training opportunities, a generous profit share scheme, and a culture that celebrates achievements, employees enjoy a fulfilling career while benefiting from hybrid working arrangements and a range of perks including private medical insurance and additional paid leave. Join our award-winning team where your contributions are valued and recognised.
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician in Hampshire, Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Trusted Technology Partnership. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service experience. Be ready to share specific examples of how you've solved problems or helped customers in the past. We love hearing about real-life scenarios!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you're excited about being a 2nd Line Support Technician. Your passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Trusted Technology Partnership.
We think you need these skills to ace 2nd Line Support Technician in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your IT troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about delivering outstanding customer service and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Relevant Experience:When filling out your application, focus on your previous roles that relate to this position. Mention specific technologies you've worked with, like Microsoft Endpoint Configuration Manager or SonicWall Firewalls, to grab our attention.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools mentioned in the job description like Microsoft Endpoint Configuration Manager and SonicWall Firewalls. Being able to discuss these confidently will show that you're not just a good fit for the role but also genuinely interested in the tech you'll be working with.
✨Showcase Your Customer Service Skills
Since this role involves delivering outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or escalations, as this will demonstrate your problem-solving abilities and approachability.
✨Practice Your Communication
As a 2nd Line Support Technician, you'll need to liaise with both internal and external customers. Practise explaining technical concepts in simple terms, as this will help you communicate effectively during the interview. You might even want to role-play with a friend to get comfortable with this.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your troubleshooting skills and time management. Prepare by thinking through common IT issues and how you would resolve them. This will not only help you answer questions more effectively but also showcase your experience in a practical way.
