At a Glance
- Tasks: Lead a team to deliver top-notch service and manage incident lifecycles.
- Company: Join a winning team at Trusted Technology Partnership, a top-rated workplace.
- Benefits: Enjoy competitive salary, profit share, hybrid work, and extra leave for your birthday.
- Other info: Be part of an employee-owned company with great progression opportunities.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in IT customer service and team management is essential.
The predicted salary is between 27000 - 29000 £ per year.
Location: Ringwood, Hampshire
Salary: £27k - £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role:
We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle, assisting with operational Service Desk cover during busy periods, identifying and reporting escalations and major incidents, monitoring and reporting of service desk activity, feeding in new and innovative ideas, and managing a team of Service Desk Technicians.
Skills and Experience:
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate:
- Accountability and responsibility for your workload.
- Helpful and approachable attitude.
- Excellent time management skills.
You will have at least 12 months' experience in a similar role. Ideally, you will have had at least 12 months' experience managing people, including day-to-day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received.
The Package:
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Locations
1st Line Service Desk Team Lead in Hampshire, Ringwood employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer located in Ringwood, Hampshire, offering a vibrant work culture that prioritises employee well-being and growth. With benefits such as a company profit share, private medical insurance, and opportunities for progression within the organisation, we foster a supportive environment where innovation and teamwork thrive. Join us to be part of a company recognised as one of the best places to work, where your contributions are valued and rewarded.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Team Lead in Hampshire, Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and incident handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams and improved service delivery. This will help you stand out as a candidate who can lead the Service Desk effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our awesome team!
We think you need these skills to ace 1st Line Service Desk Team Lead in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Team Lead role. Highlight your experience in IT customer service and any management roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed teams or improved service delivery in the past.
Showcase Your ITIL Knowledge:Since we value ITIL best practices, make sure to mention your knowledge and experience with ITIL v3/v4 in your application. We love seeing candidates who understand the importance of structured service management!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge before the interview. Be ready to discuss how you've applied these best practices in your previous roles, especially in managing incidents and requests.
✨Showcase Your Leadership Skills
Since this role involves managing a team, prepare examples of how you've successfully led a team in the past. Highlight your experience with performance reviews, handling absences, and fostering a positive team environment.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific instances where you've identified and resolved major incidents. This will show your accountability and responsibility for your workload, which is crucial for this position.
✨Bring Fresh Ideas to the Table
The company values innovation, so think about new ideas or improvements you've implemented in previous roles. Share these during the interview to demonstrate your proactive approach and willingness to contribute to the team's success.
