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- Tasks: Lead a team to deliver exceptional service and manage the incident lifecycle.
- Company: Dynamic company in Ringwood, offering a collaborative and supportive environment.
- Benefits: Competitive salary, profit share, hybrid working, and generous leave policies.
- Other info: Enjoy perks like free parking, fresh fruit, and opportunities for career progression.
- Why this job: Join us to make a real difference in customer service and lead an enthusiastic team.
- Qualifications: Experience in IT customer service and team management, with a helpful attitude.
The predicted salary is between 27000 - 29000 £ per year.
Location: Ringwood, Hampshire
Salary: £27k – £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
Role Overview
We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.
Responsibilities
- Manage the incident and request lifecycle.
- Assist with operational Service Desk cover during busy periods.
- Identify and report escalations and major incidents.
- Monitor and report service desk activity.
- Feed in new and innovative ideas.
- Manage a team of Service Desk Technicians.
Skills And Experience
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.
Additional Qualifications
- Accountability and responsibility for your workload.
- Helpful and approachable attitude.
- Excellent time management skills.
- Have at least 12 months’ experience in a similar role.
- Ideally, at least 12 months’ experience managing people, including day to day management such as absences, holidays, and performance reviews.
- Subject to a clear standard DBS check.
Benefits
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, occasional pizza and a posh coffee machine.
Service Desk Team Lead in Cornwall employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead in Cornwall
✨Tip Number 1
Before you hit that apply button, make sure you know the ins and outs of the role. Familiarise yourself with the job description and think about how your experience aligns with what they’re looking for.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn. They can give you the inside scoop on the company culture and what it’s really like to work there.
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and ITIL best practices. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Service Desk Team Lead in Cornwall
Some tips for your application 🫡
Read the Job Description Carefully: Before you even think about applying, make sure to read through the job description thoroughly. It’s packed with important info about what we’re looking for in a Service Desk Team Lead, so don’t skip this step!
Tailor Your CV and Cover Letter: When you’re ready to apply, customise your CV and cover letter to highlight your relevant experience and skills. We want to see how your background aligns with our needs, so make it personal and specific!
Show Off Your ITIL Knowledge: Since we’re keen on ITIL v3/v4 best practices, be sure to mention any relevant certifications or experiences you have. This will show us that you’re not just a good fit, but a great one!
Apply Through Our Website: Once you’ve got everything sorted, head over to our website to submit your application. It’s the easiest way for us to receive your details and get the ball rolling on your potential future with StudySmarter!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge before the interview. Be ready to discuss how you've applied these best practices in your previous roles, especially in managing incidents and requests.
✨Showcase Your Leadership Skills
As a Service Desk Team Lead, you'll need to demonstrate your experience in managing a team. Prepare examples of how you've handled day-to-day management tasks like performance reviews and holiday planning, and be ready to share how you motivate and support your team.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as handling escalations or major incidents. Think through some scenarios beforehand and outline how you would approach them, focusing on your problem-solving skills and customer service mindset.
✨Bring Innovative Ideas to the Table
The company is looking for someone who can feed in new and innovative ideas. Think about improvements you've implemented in past roles or suggestions you have for enhancing service desk operations, and be prepared to discuss them during the interview.