At a Glance
- Tasks: Provide top-notch technical support and maintain customer infrastructure.
- Company: Trusted Technology Partnership, a leading IT support provider with 25 years of experience.
- Benefits: Competitive salary, profit share, hybrid working, and private medical insurance.
- Other info: Enjoy ongoing training, career progression, and perks like free fruit and pizza!
- Why this job: Join a dynamic team and enhance your IT skills while making a real difference.
- Qualifications: 2+ years in a 2nd Line role with strong troubleshooting and communication skills.
The predicted salary is between 26000 - 30000 £ per year.
Location: Ringwood, Hampshire
Salary: £26,000 - £30,000 DOE + Profit Share + Benefits
Hours: 37.5 hours per week; Hybrid home working after successful completion of probation
The Role
- We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers.
- You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
- Receiving technical escalations from 1st Line.
- Performing routine maintenance checks and updates.
- Supporting the 1st Line team and knowledge sharing.
- Progressing and closing incidents and requests.
- Liaising with internal and external customers.
- On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
- Role-specific training is available through Microsoft Learn.
This role is subject to a clear standard DBS check being received.
Skills And Experience
- At least 2 years' experience in a 2nd Line role.
- A good knowledge of IT troubleshooting and problem solving.
- Experience within an IT customer service environment.
- Taking responsibility for your workload.
- Be helpful and approachable.
- Excellent time management skills.
- Good communicator.
- Working knowledge of ITIL.
- Experience using Microsoft services.
The Package
- Ongoing training and support.
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including Dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
About Trusted Technology Partnership
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.
2nd Line Support Technician in Cornwall employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer located in Ringwood, Hampshire, offering a supportive work culture that prioritises employee growth and development. With ongoing training opportunities, a generous profit share scheme, and a hybrid working model, employees enjoy a balanced work-life environment while being part of a team that values outstanding customer service and collaboration. The company also provides unique perks such as additional paid leave based on performance, private medical insurance, and a vibrant office atmosphere with fresh fruit and coffee to keep the energy high.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician in Cornwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Trusted Technology Partnership. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common 2nd Line Support questions and showcasing your problem-solving abilities with real-life examples.
✨Tip Number 3
Don’t forget to highlight your experience with Microsoft services and ITIL knowledge during interviews. These are key areas for the role, so make sure we know how you’ve used them in past positions.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace 2nd Line Support Technician in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:As a 2nd Line Support Technician, communication is key. In your application, demonstrate your ability to explain technical concepts clearly and concisely. We’re looking for someone who can connect with both techies and non-techies alike!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and systems mentioned in the job description. Familiarise yourself with Microsoft Endpoint Configuration Manager, Windows 11, and SonicWall Firewalls. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've delivered outstanding customer service in the past. Think about specific situations where you resolved issues or helped customers feel valued. This will highlight your approachability and problem-solving skills.
✨Demonstrate Your Team Spirit
This position requires collaboration with the 1st Line team and knowledge sharing. Be ready to talk about times when you've worked well in a team, supported colleagues, or contributed to a positive work environment. It’s all about showing that you can be a helpful and approachable team player.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. Inquire about the training opportunities available, the company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
