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For Companies At a Glance
- Tasks: Design technical solutions and deliver top-notch 3rd-line support to our customers.
- Company: Award-winning Employee Ownership Trust with a positive culture and great team spirit.
- Benefits: Competitive salary, profit share, private medical insurance, and ongoing training.
- Why this job: Join a friendly company where your skills can shine and grow.
- Qualifications: 3+ years in a similar role with strong problem-solving and communication skills.
- Other info: Enjoy hybrid working, progression opportunities, and a fun work environment.
The predicted salary is between 32000 - 44000 £ per year.
Location: Ringwood, Hampshire
Salary: £37,000 - £40,000 DOE + Profit Share
Hours: 37.5 hours per week
This role is subject to a clear standard DBS check being received.
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust and proud winners of the Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development, and technical consultancy. We encourage progression within Trusted Technology Partnership as well as offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
The Role:
We are seeking a skilled and motivated 3rd Line Support / Systems Engineer with a passion for designing technical solutions and delivering first-class 3rd-line support. This is a key role providing outstanding service to our customers and delivering innovation across technical operations. You will plan, implement, and document technical solutions and assist in the transitions of solutions into live service, as well as providing 3rd line support services.
Skills and Experience:
- At least 3 years of experience in a similar role (3rd line equivalent).
- Proven ability to implement, configure, test, and maintain technical infrastructure.
- Strong problem-solving skills and a proactive approach to technical challenges.
- Excellent knowledge of supporting enterprise network technologies including switching, firewalling, routing, and wireless products.
- Committed to continuous learning and actively pursuing vendor certifications.
- Ability to follow and produce detailed technical documentation.
- Strong communication skills and stakeholder management experience.
- Able to work independently and collaboratively in a fast-paced environment.
- High attention to detail with a focus on accuracy and quality.
- Positive, proactive attitude with a strong sense of ownership.
The Package:
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with your length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Private medical insurance, including dental.
- Ongoing training and support.
- Company sick pay policy.
- Pension scheme.
- Fresh fruit, posh coffee machine, and the occasional pizza.
- Hybrid working (non-contractual).
- Progression opportunities.
3rd Line Support / Systems Engineer employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support / Systems Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know someone at Trusted Technology Partnership. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and problem-solving techniques. Be ready to showcase your experience with enterprise network technologies and how you’ve tackled challenges in the past.
✨Tip Number 3
Don’t forget to highlight your commitment to continuous learning! Mention any vendor certifications you’re pursuing or have completed, as this shows you’re proactive and dedicated to staying ahead in the tech game.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at Trusted Technology Partnership.
We think you need these skills to ace 3rd Line Support / Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support / Systems Engineer role. Highlight your relevant experience, especially in implementing and maintaining technical infrastructure. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention your problem-solving skills and proactive approach – we love that!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experience you have with stakeholder management. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates. Plus, it shows you're keen on joining our friendly company culture!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around enterprise network technologies like switching, firewalling, and routing. Be ready to discuss specific projects where you've implemented or maintained these systems.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach.
✨Communicate Clearly and Confidently
Since this role involves stakeholder management, practice explaining technical concepts in simple terms. Good communication can set you apart, so be sure to highlight your experience working with both technical and non-technical teams.
✨Emphasise Your Commitment to Learning
Talk about any vendor certifications you're pursuing or have completed. Show that you're dedicated to continuous learning and staying updated with the latest technologies, as this aligns with the company's values.
