At a Glance
- Tasks: Lead a team to deliver top-notch service and manage incident lifecycles.
- Company: Dynamic company in Ringwood with a focus on customer satisfaction.
- Benefits: Competitive salary, profit share, and generous holiday allowance.
- Other info: Exciting opportunity for growth in a supportive environment.
- Why this job: Join us to make a real difference in customer service and team leadership.
- Qualifications: Experience in IT customer service and team management required.
The predicted salary is between 27000 - 29000 £ per year.
Location: Ringwood, Hampshire
Salary: £27k - £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle, assisting with operational Service Desk cover during busy periods, identifying and reporting escalations and major incidents, monitoring and reporting of service desk activity, feeding in new and innovative ideas, and managing a team of Service Desk Technicians.
Skills and Experience: To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate:
- Accountability and responsibility for your workload.
- Helpful and approachable attitude.
- Excellent time management skills.
You will have at least 12 months' experience in a similar role. Ideally, you will have had at least 12 months' experience managing people, including day-to-day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received.
The Package: Company Profit Share (first £3,600 is tax free).
1st Line Service Desk Team Lead employer: Trusted Technology Partnership
Join our dynamic team in Ringwood, Hampshire, where we prioritise employee growth and a collaborative work culture. As a Service Desk Team Lead, you will benefit from competitive salary packages, a profit-sharing scheme, and opportunities to innovate within a supportive environment that values your contributions. We are committed to fostering a workplace that encourages professional development and recognises the importance of work-life balance.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and incident handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams and improved service delivery. This will help you stand out as a strong candidate for the Service Desk Team Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 1st Line Service Desk Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Team Lead role. Highlight your experience in managing teams and your knowledge of ITIL best practices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've delivered outstanding service in previous roles, and don’t forget to show off your helpful attitude.
Showcase Your Leadership Skills:Since this role involves managing a team, make sure to highlight your leadership experience. Talk about how you've handled performance reviews or managed absences in the past. We love to see accountability and responsibility in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge before the interview. Be ready to discuss how you've applied these best practices in your previous roles, especially in managing incidents and requests.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience with performance reviews, handling absences, and fostering a helpful and approachable team culture.
✨Demonstrate Accountability
Be ready to talk about times when you've taken responsibility for your workload. Discuss how you prioritise tasks and manage your time effectively, especially during busy periods.
✨Bring Innovative Ideas to the Table
Think of some new and innovative ideas that could improve service desk operations. Presenting these during your interview will show your proactive approach and commitment to enhancing customer service.
