At a Glance
- Tasks: Lead a team to deliver top-notch service and manage incident lifecycles.
- Company: Join a winning team at Trusted Technology Partnership, a top-rated workplace.
- Benefits: Enjoy competitive salary, profit share, hybrid work, and extra leave for your birthday.
- Other info: Be part of a friendly culture with progression opportunities and fun perks!
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in IT customer service and team management is essential.
Location: Ringwood, Hampshire
Salary: £27k – £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle, assisting with operational Service Desk cover during busy periods, identifying and reporting escalations and major incidents, monitoring and reporting of service desk activity, feeding in new and innovative ideas, and managing a team of Service Desk Technicians.
Skills and Experience: To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate:
- Accountability and responsibility for your workload.
- Helpful and approachable attitude.
- Excellent time management skills.
- At least 12 months’ experience in a similar role.
- Ideally at least 12 months’ experience managing people, including day to day management e.g. absences, holidays, performance reviews.
This role is subject to a clear standard DBS check being received.
The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust – a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
1st Line Service Desk Team Lead employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer located in Ringwood, Hampshire, offering a vibrant work culture that prioritises employee well-being and growth. With benefits such as a company profit share, private medical insurance, and opportunities for progression within the organisation, we foster a supportive environment where innovation and teamwork thrive. Join us to be part of a recognised 'Best Place to Work' and enjoy perks like hybrid working, fresh fruit, and a positive atmosphere that makes every day rewarding.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at Trusted Technology Partnership. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL best practices. We want to see how you can apply your knowledge in real-world scenarios, so think of examples from your past experience that showcase your skills.
✨Tip Number 3
Show off your leadership skills! As a Service Desk Team Lead, you'll be managing a team, so be ready to discuss your approach to team management and how you handle performance reviews and absences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at Trusted Technology Partnership.
We think you need these skills to ace 1st Line Service Desk Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Team Lead role. Highlight your experience in IT customer service and any management roles you've had. We want to see how your skills match what we're looking for!
Showcase Your ITIL Knowledge:Since we value ITIL v3/v4 best practices, be sure to mention any relevant certifications or experiences. This will show us that you understand the framework and can apply it effectively in your work.
Be Personable:We love a helpful and approachable attitude! In your application, let your personality shine through. Share examples of how you've supported your team or customers in the past.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge before the interview. Be ready to discuss how you've applied these best practices in your previous roles, especially in managing incidents and requests.
✨Showcase Your Leadership Skills
Since this role involves managing a team, prepare examples of how you've successfully led a team in the past. Talk about your experience with performance reviews, handling absences, and fostering a positive team environment.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific instances where you've identified and resolved major incidents. Highlight your approach to monitoring service desk activity and how you’ve implemented innovative ideas to improve service delivery.
✨Exude Approachability and Accountability
During the interview, let your helpful and approachable attitude shine through. Share examples that demonstrate your accountability for your workload and how you manage time effectively, as these traits are crucial for the role.
