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For Companies At a Glance
- Tasks: Provide technical support and resolve escalated issues for customers.
- Company: Join a dynamic team in Ringwood, known for exceptional customer service.
- Benefits: Enjoy hybrid working, competitive salary, profit share, and additional perks.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Previous experience in technical support is preferred but not essential.
- Other info: Full-time, permanent role with 37.5 hours per week.
The predicted salary is between 22000 - 30000 £ per year.
2nd Line Technician
Location: Ringwood, Hampshire
Salary: £26,000.00 – £30,000.00 DOE + Profit Share + Benefits
Hours: 37.5 hours per week, hybrid home working after successful completion of probation
The Role
We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical esc…
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Locations
Contact Detail:
Trusted Technology Partnership Ltd Recruiting Team
We think you need these skills to ace 2nd Line Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a 2nd Line Technician. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, previous experience in IT support, and any relevant certifications. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your background makes you a great fit for the 2nd Line Technician role, particularly in handling technical escalations.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical role.
How to prepare for a job interview at Trusted Technology Partnership Ltd
✨Know Your Technical Stuff
As a 2nd Line Technician, you'll need to demonstrate your technical knowledge. Brush up on common issues and solutions related to the technologies you’ll be working with. Be prepared to discuss specific scenarios where you've successfully resolved technical problems.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for technical escalations, it's crucial to highlight your customer service experience. Share examples of how you've effectively communicated with customers, especially in challenging situations, to ensure they feel supported and valued.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to troubleshoot complex issues and be ready to explain your thought process and the steps you took to resolve them.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask insightful questions about the company culture, team dynamics, and the tools you'll be using. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
