At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for customers.
- Company: Join a winning team at Trusted Technology Partnership, a leader in IT support services.
- Benefits: Enjoy hybrid working, profit sharing, private medical insurance, and extra leave on your birthday.
- Other info: Ongoing training, career progression, and a fun work environment with free snacks!
- Why this job: Make a real difference in customer service while developing your IT skills.
- Qualifications: Experience in IT troubleshooting and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
- Receiving technical escalations from 1st Line.
- Performing routine maintenance checks and updates.
- Supporting the 1st Line team and knowledge sharing.
- Progressing and closing incidents and requests.
- Liaising with internal and external customers.
- On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
- A good knowledge of IT troubleshooting and problem solving.
- Experience within an IT customer service environment.
- Taking responsibility for your workload.
- Be helpful and approachable.
- Excellent time management skills.
- Good communicator.
- Working knowledge of ITIL.
- Experience using Microsoft services.
This role is subject to a clear standard DBS check being received.
The Package:
- Ongoing training and support.
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including Dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
IT Support Engineer (2nd Line) in Ringwood employer: Trusted Technology Ltd
Trusted Technology Partnership is an exceptional employer, renowned for its commitment to employee development and a supportive work culture. With ongoing training, a generous benefits package including profit sharing, private medical insurance, and hybrid working options, we prioritise the well-being and growth of our team members. Our recognition as a Best Place to Work reflects our dedication to creating a rewarding environment where employees can thrive and advance their careers in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (2nd Line) in Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Trusted Technology Partnership. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common IT troubleshooting questions and thinking about how you’d handle tricky customer situations.
✨Tip Number 3
Show off your passion for IT! During interviews, share your experiences with Microsoft services or any relevant projects. This will demonstrate your enthusiasm and commitment to the role of a 2nd Line Technician.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer (2nd Line) in Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT troubleshooting abilities and any customer service experience you've got. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can deliver outstanding customer service. We love hearing personal stories, so don’t be shy about sharing your journey in tech.
Show Off Your Communication Skills:As a 2nd Line Technician, you'll need to communicate effectively with both customers and colleagues. Make sure your application showcases your ability to convey technical information clearly and concisely. We appreciate good communicators!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Trusted Technology Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific technologies mentioned in the job description, like Microsoft Endpoint Configuration Manager and Windows 11. Being able to discuss these tools confidently will show that you're not just a good fit for the role but also genuinely interested in the tech you'll be working with.
✨Showcase Your Customer Service Skills
Since this role emphasises outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or escalations, as this will demonstrate your ability to communicate effectively and be approachable.
✨Practice Problem-Solving Scenarios
Expect to face some technical problem-solving scenarios during the interview. Practise explaining your thought process when troubleshooting issues. This will not only highlight your IT skills but also your ability to think on your feet and manage your time effectively under pressure.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
