At a Glance
- Tasks: Manage IT service support, ensuring smooth operations and customer satisfaction.
- Company: Award-winning company with a vibrant culture and employee ownership.
- Benefits: Competitive salary, profit share, generous leave, hybrid working, and health perks.
- Other info: Opportunities for career progression and a fun workplace atmosphere.
- Why this job: Join a friendly team and make a real impact in IT service management.
- Qualifications: Experience in ITIL practices, strong communication, and problem-solving skills required.
The predicted salary is between 30000 - 33000 £ per year.
As our IT Service Manager, you will be responsible for managing the operational running of our business‑as‑usual service support services. This includes the allocation of duties and tasks, maintaining contractual KPI obligations, customer reporting, and acting as an escalation point for both our internal and external customers. You will analyze data and metrics to feed into our problem management processes, identifying trends, exceptions, and areas for improvement. You will maintain oversight of incident requests and problem lifecycles, ensuring effective service level management.
Your role will include the management of major incident tickets and customer escalations, as well as ownership of priority 1 and 2 tickets, following defined processes until resolution. We are looking for someone with a proactive and innovative approach, carrying experience and knowledge of utilizing ITIL v3/v4 best practices. Effective time management skills and strong communication abilities with all stakeholders are essential. A willingness to learn and succeed is important, along with high motivation and a strong focus on customer service and problem‑solving. Confidence and professionalism are key attributes we value, as well as a positive, “can do” attitude. Experience working within a managed service provider and managing SLAs & KPIs is required.
The role is subject to a standard clear DBS being received, and some travel to customer sites may be involved, so a Full UK Driving License is necessary.
We offer a competitive salary between £30,000 – £33,000 DOE and a range of benefits, including:
- a company profit share (the first £3,600 is tax‑free)
- 22 days of annual leave plus bank holidays (which increase with length of service)
- an additional paid leave day for your birthday
- further paid leave dependent on company performance
- company sick pay
- a pension scheme
- private medical insurance (including dental)
- free parking
- hybrid working options
We also provide opportunities for progression within Trusted Technology Partnership and a vibrant company culture with initiatives like fresh fruit, occasional pizza parties, and a top‑notch coffee machine. For over 25 years, we have specialized in IT Infrastructure and Support Services and are proud to operate as an Employee Ownership Trust. We have been recognized with awards such as Best Place to Work and the overall winner of the Ringwood Business Awards 2024. Join our friendly company, where a great team and a positive culture await you.
IT Service Manager in Ringwood employer: Trusted Technology Ltd
At Trusted Technology Partnership, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. With competitive salaries, generous benefits including profit sharing, additional leave for birthdays, and opportunities for career progression, we ensure our employees feel valued and supported. Our commitment to employee ownership and recognition as a top workplace highlights our dedication to creating a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager in Ringwood
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trusted Technology Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trusted Technology Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trusted Technology Ltd!
✨Direct Apply to Trusted Technology Ltd
Let's not forget to apply directly through the Trusted Technology Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager in Ringwood
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trusted Technology Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trusted Technology Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trusted Technology Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
