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- Tasks: Be the go-to person for residents and ensure they have an amazing experience.
- Company: Join a well-established business in a brand-new luxury residential building.
- Benefits: Enjoy competitive pay, bonuses, 25 days holiday, private medical insurance, and gym discounts.
- Why this job: This role offers growth opportunities and a chance to create a vibrant community.
- Qualifications: Exceptional customer service skills and a passion for building relationships are key.
- Other info: This is a full-time, 12-month fixed-term contract with potential for permanence.
The predicted salary is between 30000 - 42000 £ per year.
Job Summary – Senior Concierge (12m FTC) We are seeking an experienced Senior Concierge to help manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building. This is a full-time 40hr week position. *Will include working alternative Saturdays* *This is a 12 month fixed-term contract, with potential to be made permanent) What’s in it for you as a Senior Concierge? Opportunity to work in a brand-new luxury building. Great work location close to transport links. An opportunity to join a well-established business at an exciting period of growth. Competitive salary Discretionary annual bonus 25 days holiday plus 8 bank holidays. Private medical insurance. Season ticket loan. Enhanced 6% employer pension contribution Gym and high street discounts and much more! Responsibilities as a Senior Concierge: Act as the main contact for residents, visitors, colleagues, couriers, and contractors. Make sure residents and potential residents have a great experience from their first inquiry to moving in. Perform viewings for perspective residents, showcasing the space and all the facilities included. Increase customer satisfaction on all platforms. Complete inventory checks before check-ins and after check-outs. Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues. Manage the residents’ move out process. Attend resident events and help with the planning of these events. Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times. Attain set targets regarding occupancy, revenue and pricing Assist team members with ad hoc duties as and when required. Skills required as a Senior Concierge: Ideally ARLA qualified (desirable but not essential) Exceptional customer service skills with a passion for building long-term working relationships. Excellent communication and interpersonal skills. Resilient, able to work under pressure. Proactive and able to use your own initiative. We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure. This Senior Concierge role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV. INDHS JBRP1_UKTJ
Trusted Resource Solutions | Senior Concierge employer: Trusted Resource Solutions
Contact Detail:
Trusted Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trusted Resource Solutions | Senior Concierge
✨Tip Number 1
Familiarize yourself with the local area, especially Leatherhead. Knowing the best transport links, local amenities, and community events will help you connect with residents and provide exceptional service.
✨Tip Number 2
Highlight your experience in customer service roles, particularly in hospitality or residential settings. Be ready to share specific examples of how you've enhanced customer satisfaction in previous positions.
✨Tip Number 3
Prepare to discuss your approach to building long-term relationships with residents. Think about strategies you've used in the past to create a welcoming community and how you can apply them in this role.
✨Tip Number 4
Show your proactive nature by thinking of ways to improve the resident experience. Whether it's organizing events or enhancing communication, having ideas ready will demonstrate your initiative and commitment to the role.
We think you need these skills to ace Trusted Resource Solutions | Senior Concierge
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Concierge position. Understand the responsibilities and skills required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, hospitality, or residential management. Emphasize any previous roles where you showcased exceptional communication and interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing outstanding customer service. Mention specific examples from your past experiences that demonstrate your ability to create a welcoming community and manage resident relations effectively.
Highlight Relevant Qualifications: If you have any qualifications related to property management or customer service, such as ARLA certification, be sure to mention them. Even if not essential, they can set you apart from other candidates.
How to prepare for a job interview at Trusted Resource Solutions
✨Showcase Your Customer Service Skills
As a Senior Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for residents or guests. Highlight how you built long-term relationships and resolved issues effectively.
✨Demonstrate Your Proactivity
The role requires someone who can take initiative. Think of situations where you identified a problem and took steps to solve it without being asked. This will show your potential employer that you can handle the responsibilities of the position.
✨Familiarize Yourself with the Property
Before the interview, research the residential development and its amenities. Being knowledgeable about the property will allow you to discuss how you would enhance the resident experience and contribute to a vibrant community.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various situations, such as managing difficult residents or organizing events. Practice your responses to these scenarios to demonstrate your problem-solving skills and adaptability.
