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- Tasks: Manage a luxury residential building and ensure residents have an amazing experience.
- Company: Join a well-established business experiencing exciting growth in the property sector.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, private medical insurance, and gym discounts.
- Why this job: Be part of a vibrant community and develop your skills in a supportive environment.
- Qualifications: Exceptional customer service skills; previous experience in hospitality or residential buildings preferred.
- Other info: This is a full-time role with potential for permanent placement after 12 months.
The predicted salary is between 28800 - 42000 £ per year.
Job Summary – Resident Service Manager (12m FTC) We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherfield area. This is a single-site role working in a new residential building. This is a full-time 40hr week position. *Will include working alternative Saturdays* *This is a 12 month fixed-term contract, with strong potential to be made permanent) What’s in it for you as a Resident Service Manager? Opportunity to work in a brand-new luxury building. Great work location close to transport links. An opportunity to join a well-established business at an exciting period of growth. Competitive salary Discretionary annual bonus 25 days holiday plus 8 bank holidays. Private medical insurance. Season ticket loan. Enhanced 6% employer pension contribution Gym and high street discounts and much more! Responsibilities as a Resident Service Manager: Act as the main contact for residents, visitors, colleagues, couriers, and contractors. Make sure residents and potential residents have a great experience from their first inquiry to moving in. Perform viewings for perspective residents, showcasing the space and all the facilities included. Increase customer satisfaction on all platforms. Complete inventory checks before check-ins and after check-outs. Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues. Manage the residents’ move out process. Attend resident events and help with the planning of these events. Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times. Attain set targets regarding occupancy, revenue and pricing Assist team members with ad hoc duties as and when required. Skills required as a Resident Service Manager: Ideally ARLA qualified (desirable but not essential) Exceptional customer service skills with a passion for building long-term working relationships. Excellent communication and interpersonal skills. Resilient, able to work under pressure. Proactive and able to use your own initiative. We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure. This Resident Service Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV. INDHS JBRP1_UKTJ
Trusted Resource Solutions | Resident Service Manager employer: Trusted Resource Solutions
Contact Detail:
Trusted Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trusted Resource Solutions | Resident Service Manager
✨Tip Number 1
Familiarize yourself with the local residential market in the Leatherfield area. Understanding the community and its amenities will help you connect with potential residents and showcase the building effectively.
✨Tip Number 2
Highlight your customer service experience during conversations. Since this role emphasizes exceptional customer service, be ready to share specific examples of how you've built long-term relationships in previous positions.
✨Tip Number 3
Prepare to discuss your approach to managing resident events. This role involves creating a vibrant community, so think about innovative ideas you could bring to enhance resident engagement.
✨Tip Number 4
Show your proactive nature by discussing how you've handled challenges in past roles. Being resilient and able to work under pressure is key, so share stories that demonstrate these qualities.
We think you need these skills to ace Trusted Resource Solutions | Resident Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Service Manager position. Understand the responsibilities and skills required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, property management, or hospitality. Use specific examples that demonstrate your ability to manage relationships and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating vibrant communities and exceptional customer service. Mention any relevant qualifications, such as ARLA certification, and explain why you are excited about this opportunity.
Highlight Relevant Experience: In your application, emphasize any previous roles in hotels, residential buildings, or similar industries. Discuss specific achievements that demonstrate your ability to work under pressure and build long-term relationships with clients.
How to prepare for a job interview at Trusted Resource Solutions
✨Showcase Your Customer Service Skills
As a Resident Service Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully managed resident inquiries or resolved issues, highlighting your ability to build long-term relationships.
✨Demonstrate Your Proactivity
The role requires someone who can take initiative. Be ready to discuss situations where you identified a problem and took steps to resolve it without being prompted. This will show your potential employer that you can thrive under pressure.
✨Familiarize Yourself with the Property
Since this position involves showcasing the residential building, make sure to research the property and its amenities. Being knowledgeable about the space will help you answer questions confidently and impress during viewings.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a difficult resident or planning an event. Think through your responses in advance to demonstrate your problem-solving skills and ability to create a welcoming community.
