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- Tasks: Manage returns and queries, ensuring smooth processes and excellent service.
- Company: Established manufacturing organisation with over 30 years of experience.
- Benefits: Up to £26,000 salary, 31 days holiday, healthcare plan, and life assurance.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in customer service or administration, strong communication skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 15600 - 18240 £ per year.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Returns Coordinator to join their well-established team. You will take ownership of debit and returns processes, ensuring smooth resolution of queries while delivering excellent internal and external service. Salary is up to £26,000 depending on experience. Please note this is an office-based position.
Benefits include:
- 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Life Assurance x 2
- Up to 5 days extra unpaid holiday available at a salary sacrifice
Your key responsibilities include:
- Coordinate debit entries and credits accurately within the ERP system
- Enter all debit notes (emailed and posted) promptly and accurately
- Monitor and manage the Returns inbox, ensuring all queries are handled efficiently
- Run credits from the ERP system and ensure correct documentation
- Scan and archive debits and supporting paperwork
- Manage incoming debit queries (internal and external) via phone and email
- Liaise with Carriers, Quality, Admin and Customer Service teams to organise collection of faulty goods
- Work closely with Customer Service and Sales teams on stock cleanse debits and compensating orders
- Investigate mis-picks and pricing discrepancies in collaboration with relevant departments
- Coordinate faulty returns and liaise with Quality for fault testing
- Handle POD (Proof of Delivery) requests from carriers
- Work with Credit Control to resolve returns impacting invoice payments
- Proactively chase outstanding returns and queries to meet targets and deadlines
- Produce reports, maintain accurate log histories and track outstanding debits
- Assist with switchboard overflow and provide cover/support across the wider Customer Service/Admin team when required
As the Returns Coordinator, you will have:
- Previous experience in a busy Customer Service, Returns or Administration role preferred
- Working knowledge of Word, Outlook, Excel and ERP systems (P21 experience advantageous)
- Confidence handling phone and email enquiries professionally
- Highly efficient with exceptional attention to detail
- A strong communicator, both written and verbal
- Comfortable working in a fast-paced, high-volume environment
- Able to work independently while contributing positively to a team
- Skilled at managing time, prioritising tasks and meeting deadlines
Returns Coordinator in Tamworth employer: Trusted Resource Solutions
Contact Detail:
Trusted Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Coordinator in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that Returns Coordinator role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing their values and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with answering questions about your experience and skills, especially those related to customer service and returns management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Returns Coordinator position can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’re looking for!
We think you need these skills to ace Returns Coordinator in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, returns, or administration. We want to see how your skills match the role of Returns Coordinator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description, and let your personality come through.
Showcase Your Attention to Detail: As a Returns Coordinator, attention to detail is key. In your application, make sure to highlight instances where your meticulous nature has led to successful outcomes. This will show us you’re ready to handle the debit and returns processes smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Trusted Resource Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Returns Coordinator role. Familiarise yourself with the key responsibilities listed in the job description, such as managing debit entries and liaising with various teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios and handling returns. Prepare specific examples from your past experience that highlight your skills in communication, problem-solving, and attention to detail. Practising these responses will help you feel more confident during the interview.
✨Showcase Your Tech Skills
Since the role involves using ERP systems and software like Word and Excel, be ready to discuss your experience with these tools. If you have P21 experience, definitely mention it! You could even prepare a few examples of how you've used these systems to improve efficiency or resolve issues in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the returns process, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.