At a Glance
- Tasks: Lead a dynamic customer service team to deliver exceptional experiences and drive performance.
- Company: Established manufacturing organisation with over 30 years of experience in Tamworth.
- Benefits: 31 days holiday, healthcare cash plan, life assurance, and extra unpaid holiday options.
- Other info: Office-based role with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a high-performing team in a supportive environment.
- Qualifications: Experience in customer service and leadership, with strong communication and problem-solving skills.
The predicted salary is between 28000 - 30000 £ per year.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Customer Service Team Leader – Operations Support to join their well-established team. This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer experiences while leading and developing a high-performing team.
Salary is between £28,000 to £30,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.
Benefits include:
- 31 days holiday including Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Life Assurance x 2
- Up to 5 days extra unpaid holiday available at a salary sacrifice
As a Customer Service Team Leader – Operations Support, you will play a pivotal role in ensuring outstanding service delivery to customers. You will lead from the front, supporting daily operations, driving team performance, and maintaining high standards across all service interactions. You will be responsible for optimising team efficiency, ensuring KPIs and SLAs are consistently achieved, and fostering a positive and inclusive team environment.
Your duties will include:
- Lead, motivate, and develop a Customer Service team to consistently achieve SLAs and departmental KPIs
- Take ownership of daily operations, ensuring tasks are completed accurately and efficiently
- Monitor team performance, providing regular coaching, feedback, and one-to-one support
- Conduct performance appraisals and identify training and development needs
- Handle escalated customer queries and complaints in a professional and timely manner
- Ensure adherence to company policies, procedures, and service standards
- Collaborate with internal departments to resolve issues and enhance service delivery
- Manage recruitment, onboarding, and training of new team members
- Produce and analyse reports to support business decisions and performance improvements
- Identify customer trends and workload patterns, providing actionable insights
- Drive continuous improvement initiatives within the team
- Promote a positive, inclusive, and high-performing team culture
- Support people management processes, including investigations where required
- Provide cover for other Team Leaders to ensure continuity of leadership
- Undertake additional duties as required to support business objectives
As the Customer Service Team Leader – Operations Support, you will have:
- Proven experience within a customer service or administrative environment
- Previous experience in a supervisory or team leader role
- Understanding of HR policies and procedures
- Experience with data analysis and reporting tools
- Strong communication and interpersonal skills
- A natural ability to motivate and inspire others
- Excellent problem-solving and decision-making capabilities
- Proficient in Microsoft Office and customer service systems
- Strong organisational skills with the ability to plan, coordinate, and monitor workloads
- Calm, professional, and resilient under pressure
Customer Service Team Leader - Operations Support in Tamworth employer: Trusted Resource Solutions
Join a leading manufacturing organisation in Tamworth that values exceptional customer service and employee development. With a supportive work culture, comprehensive benefits including 31 days of holiday and a healthcare cash plan, this role offers a fantastic opportunity for growth and leadership within a high-performing team. Experience a positive and inclusive environment where your contributions are recognised and rewarded.
Contact Details:
Trusted Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader - Operations Support in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. Think about your past experiences and how they align with the role. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your skills! When you get the chance, share specific examples of how you've led teams to success or improved customer satisfaction. This will make you stand out as a candidate who can deliver exceptional experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so let’s get you that Customer Service Team Leader position!
We think you need these skills to ace Customer Service Team Leader - Operations Support in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your leadership experience and any achievements in customer service to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer experiences and how you can lead a high-performing team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled escalated customer queries or improved team performance. We want to see your decision-making capabilities in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Trusted Resource Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing organisation. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Be ready to discuss how you can apply these skills in this new role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making abilities. Think of specific scenarios where you've handled escalated customer queries or implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Highlight Your Data Analysis Skills
Since the role involves producing and analysing reports, be prepared to discuss your experience with data analysis and reporting tools. Bring examples of how you've used data to drive decisions or improve team performance, as this will demonstrate your analytical capabilities.
