At a Glance
- Tasks: Coordinate with teams, manage deliveries, and ensure seamless customer service.
- Company: Leading manufacturing organisation with over 30 years of experience.
- Benefits: 31 days holiday, healthcare cash plan, life assurance, and flexible unpaid leave.
- Other info: Office-based role with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and enhance your problem-solving skills in a supportive environment.
- Qualifications: Experience in customer service or administration, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 26000 - 28000 £ per year.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly.
Salary is between £26,000 to £28,000 depending on experience. Hours of work are 8:30am to 4:30pm Monday to Friday. Please note this is an office-based position.
Benefits include:
- 31 days holiday including Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Life Assurance x 2
- Up to 5 days extra unpaid holiday available at a salary sacrifice
Your duties will include:
- Coordinate administrative processes and support departments across the business.
- Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues.
- Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy.
- Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management.
- Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch.
- Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements.
- Monitor stock levels, back orders, and works orders, providing updates to relevant teams.
- Schedule and coordinate deliveries with key customers.
- Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports.
- Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues.
- Prepare customs clearance documentation for Irish deliveries and returns.
- Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies.
- Maintain accurate records by scanning and verifying documents for archival purposes.
- Support house accounts and assist in troubleshooting operational challenges.
- Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators.
- Undertake additional administrative tasks as needed to support the wider team.
As the Customer Service Operations Support, you will:
- Have previous experience working within a customer service or administration position.
- Be professional, personable, and detail-oriented with a commitment to excellence.
- Have strong organisational skills with the ability to manage multiple tasks efficiently.
- Be a proactive problem solver, adaptable, and able to work under pressure.
- Be an excellent team player who can also work independently.
- Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.
Customer Service Operations Support in Tamworth employer: Trusted Resource Solutions
Join a leading manufacturing organisation in Tamworth that values its employees and fosters a supportive work culture. With competitive salaries, generous holiday allowances, and comprehensive health benefits, this company prioritises employee well-being and growth. You'll have the opportunity to develop your skills in a collaborative environment while contributing to seamless customer service operations.
Contact Details:
Trusted Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Support in Tamworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills can help them improve customer service operations. This will show you're genuinely interested!
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about coordinating and resolving issues, think of examples from your past experiences where you've successfully tackled challenges. Be ready to share these during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Operations Support in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and administrative experience, and don’t forget to showcase your attention to detail and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operations Support role. Mention specific examples from your past that demonstrate your organisational skills and ability to manage multiple tasks.
Showcase Your Tech Skills:Since the role requires proficiency in Microsoft Word, Outlook, and Excel, make sure to mention any relevant experience you have with these tools. If you’ve worked with ERP systems like Sage, definitely include that too!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Trusted Resource Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like coordinating deliveries and managing reports. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Problem-Solving Skills
Since this role requires a proactive problem solver, prepare examples from your past experiences where you successfully resolved issues. Be ready to discuss how you handled delivery incidents or improved processes, as this will showcase your ability to think on your feet.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with Microsoft Word, Outlook, and Excel, as well as any ERP systems like Sage. You might be asked about your experience with these tools, so having specific examples of how you've used them in previous roles can really set you apart.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
