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- Tasks: Lead and develop a high-performing Customer Service team to enhance customer experience.
- Company: Established manufacturing organisation with a focus on operational excellence.
- Benefits: 31 days holiday, healthcare cash plan, life assurance, and flexible unpaid holiday options.
- Why this job: Make a real impact on service performance and team culture in a strategic leadership role.
- Qualifications: Experience in leading customer service teams and strong coaching skills required.
- Other info: Office-based position with opportunities for professional growth and collaboration.
The predicted salary is between 33000 - 38000 £ per year.
Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Customer Service Manager to lead a high-performing team and drive operational excellence across the function. This is a pivotal leadership role where you will directly influence service performance, team culture, and customer experience at a strategic level. Salary is between £33,000 to £38,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
As the Customer Service Manager, you will:
- Lead, coach, and develop a high-performing Customer Service team
- Ensure delivery of KPIs, SLAs, and service standards
- Manage escalations and complex customer complaints to resolution
- Improve processes to increase efficiency and accuracy
- Use data to identify trends and drive continuous improvement
- Collaborate with Supply Chain, Sales, Technical, and Operations teams
- Support key accounts and ensure service alignment across departments
- Contribute to senior-level reporting and service strategy
As the Customer Service Manager, you will have:
- Proven experience leading high-performing Customer Service teams
- Strong coaching and people development capability
- Confidence handling escalations and complex service challenges
- A data-driven mindset with the ability to improve KPIs and service performance
- Excellent communication and stakeholder management skills
- A calm, solutions-focused approach under pressure
- Strong organisation skills and the ability to manage competing priorities effectively
Customer Service Manager in Tamworth employer: Trusted Resource Solutions
Contact Detail:
Trusted Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and customer service challenges. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in leading teams and managing customer service operations, as well as any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and leadership. Mention how your skills can drive operational excellence and improve customer experience, just like they’re looking for.
Showcase Your Data Skills: Since this role requires a data-driven mindset, don’t forget to mention any experience you have with using data to improve KPIs or service performance. We want to see how you can leverage data to make a real impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Trusted Resource Solutions
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Service Manager. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the position. This will help you speak confidently about how you can drive operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing high-performing teams. Think about specific situations where you coached team members or resolved complex customer complaints. This will demonstrate your capability to manage and inspire a team effectively.
✨Data is Your Friend
Since the role requires a data-driven mindset, be ready to discuss how you've used data to identify trends and improve service performance in previous roles. Bring along any metrics or results that showcase your impact on KPIs and efficiency improvements.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on maintaining a calm and solutions-focused approach, especially when discussing how you handle pressure and competing priorities. This will help you feel more relaxed and confident during the actual interview.