At a Glance
- Tasks: Lead and develop a team to deliver high-quality community services.
- Company: Dynamic organisation focused on making a positive impact in local communities.
- Benefits: 33 days holiday, free parking, and access to employee benefits platform.
- Other info: Collaborative environment with ongoing professional development opportunities.
- Why this job: Make a real difference while supporting and developing your team.
- Qualifications: Management experience with strong people leadership and HR knowledge.
The predicted salary is between 30500 - 30500 £ per year.
Location: Sutton Coldfield & Sandwell (with travel across both locations)
Salary: £30,500 per annum, depending on experience
Contract: Fixed Term until March 2028 (with potential for extension)
Hours: 37.5 hours per week, Monday to Friday 9.00am to 5.00pm (with some occasional weekend work when required)
Benefits: 33 days holiday including Bank Holidays, rising with service to 38 days, free car parking and access to an employee benefits platform
About the Community Services Manager Role:
We are seeking an experienced and people-focused Community Services Manager to lead a well-established advice and support service across Birmingham and Sandwell. This is an excellent opportunity for an experienced manager who enjoys developing people, supporting leaders and ensuring high-quality services are delivered to the communities they serve. Reporting to the Operational Services Lead, you will oversee a team of Deputy level colleagues. You will provide leadership, guidance and support to ensure services operate effectively, meet performance targets and continue to deliver positive outcomes.
Key Responsibilities:
- Leading, supporting and developing a team
- Providing guidance on employee relations matters, including performance management, grievances and disciplinaries
- Monitoring service performance and support continuous improvement initiatives
- Ensuring services are delivered in line with contractual requirements and organisational standards
- Building and maintaining effective relationships with key stakeholders and partner organisations
- Supporting workforce planning, staff development and team engagement
- Promoting a positive, inclusive and high-performing culture
- Ensure compliance with safeguarding, health and safety, data protection and organisational policies
About You:
We are looking for management experience with a strong background in people leadership and employee relations. You will be able to demonstrate:
- Previous experience managing and developing teams
- Strong knowledge of HR processes, including performance management, grievances and disciplinaries
- Excellent communication and relationship-building skills
- The ability to motivate, coach and support others to achieve their potential
- Strong organisational and problem-solving skills
- Strong IT skills in Microsoft Outlook, Word and Excel
- Experience within community services, social care, housing, customer service, charity, support services or a similar people-focused environment would be advantageous, although we welcome applications from candidates with transferable management experience.
You may have experience in any of the following roles: Customer Service Manager, Call Centre Management, Customer Contact Manager, Contact Centre Management, Customer Service Supervisor.
What's on Offer:
- The opportunity to make a meaningful impact within local communities
- A supportive and collaborative working environment
- The chance to lead and develop an established team
- Ongoing professional development opportunities
If you are looking for a rewarding leadership role where you can make a real difference, we'd love to hear from you.
Community Services Manager (Adults) in Sutton Coldfield employer: Trusted Resource Solutions
As a Community Services Manager in Sutton Coldfield & Sandwell, you will join a supportive and collaborative work environment that prioritises employee growth and development. With generous benefits including 33 days of holiday, free car parking, and a commitment to making a meaningful impact in local communities, this role offers the chance to lead a dedicated team while ensuring high-quality services are delivered. The company fosters a positive and inclusive culture, making it an excellent employer for those seeking a rewarding career in community services.
Contact Details:
Trusted Resource Solutions Recruitment Team
