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For Companies At a Glance
- Tasks: Manage stock levels, process orders, and engage with customers daily.
- Company: Join a global leader in manufacturing with a strong reputation.
- Benefits: Enjoy a bonus scheme, pension contributions, private medical insurance, and 25+ days holiday.
- Why this job: Be part of a dynamic team focused on customer service and sustainability.
- Qualifications: Experience in stock control or inventory management is preferred; strong communication skills are essential.
- Other info: A full UK driving licence is required for occasional site visits.
The predicted salary is between 28000 - 28000 £ per year.
Are you detail-oriented, organised, and passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, this role is for you! You will be joining our client who are a global leader within Manufacturing as an Inventory and Customer Relations Advisor, playing a crucial role in managing stock levels, building relationships with customers, and ensuring smooth, efficient operations.
Based in Tamworth, your hours of work will be 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.00pm on Fridays. A full UK driving licence is required for this role as you will occasionally visit sites to carry out stock counts.
Benefits include:
- Bonus scheme: An annual bonus is arranged with your relevant line manager that will commence for the year 2025-2026.
- Pension scheme: You would be eligible to join the company's designated scheme after three months of employment. The company's contribution is 7.5% and your minimum contribution would be 5%. Company contributions rise to 11% over the first 7 years of your employment.
- Private medical insurance: Paid after 3 months of service.
- Holidays: 25 days plus statutory per annum. After five years' service, the holiday entitlement increases by one day per year up to a maximum of 30.
- Free car parking.
Working as the Inventory and Customer Relations Advisor, your key responsibilities include:
- Order Management: Accurately process customer orders and coordinate inventory replenishment to meet demand.
- Stock Control: Ensure inventory levels are accurate, monitored, and replenished in a timely manner, avoiding stockouts and overstocking. Perform stock audits and reconcile discrepancies.
- Vending & Consignment Operations: Manage vending machine stock and consignment agreements with ease, ensuring everything runs efficiently.
- Customer Engagement: Engage with both current and prospective customers through phone, email, and social media. Promote our products and services while addressing inquiries and providing top-notch support.
- Sustainability Leadership: Take charge of our recycling program, ensuring the responsible disposal, repurposing, or recycling of materials in line with company sustainability goals.
- Cross-functional Collaboration: Work closely with procurement, sales, and logistics to ensure smooth operations and delivery of customer orders.
As the Inventory and Customer Relations Advisor, you will have:
- Experience: A proven track record in stock control or inventory management, with strong attention to detail and customer service experience.
- Communication Skills: Ability to build relationships with customers, suppliers, and internal teams.
- Tech-Savvy: Familiarity with inventory management software and tools.
- Problem-Solving: Quick thinking, with the ability to resolve issues efficiently.
- Team Player: Collaborate effectively across departments and work independently when needed.
- Knowledge of supply chain management and logistics: However, this is not essential.
Your salary will be circa £28,000 per annum plus fantastic benefits.
Inventory & Customer Relations Advisor in Tamworth, Staffordshire employer: Trusted Resource Solutions
Contact Detail:
Trusted Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inventory & Customer Relations Advisor in Tamworth, Staffordshire
✨Tip Number 1
Familiarise yourself with inventory management software and tools commonly used in the industry. Being tech-savvy will not only boost your confidence during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by practising how to handle various customer scenarios. Think about how you would engage with customers through different channels like phone, email, and social media, as this role heavily involves customer interaction.
✨Tip Number 3
Research the company’s sustainability goals and be prepared to discuss how you can contribute to their recycling program. Showing that you align with their values can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the manufacturing and inventory management sectors. Attend local events or join online forums to gain insights and potentially get referrals, which can significantly enhance your chances of landing the job.
We think you need these skills to ace Inventory & Customer Relations Advisor in Tamworth, Staffordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in inventory management and customer service. Use specific examples that demonstrate your attention to detail and ability to manage stock levels effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your organisational skills. Mention how your previous experiences align with the responsibilities of the Inventory & Customer Relations Advisor role.
Highlight Relevant Skills: In your application, emphasise your communication skills and tech-savviness. Mention any familiarity with inventory management software and your problem-solving abilities, as these are key for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Trusted Resource Solutions
✨Showcase Your Attention to Detail
As the role requires a strong focus on inventory management, be prepared to discuss specific examples from your past experiences where your attention to detail made a significant impact. Highlight any instances where you successfully managed stock levels or resolved discrepancies.
✨Demonstrate Customer Engagement Skills
Since customer relations are key in this position, think of scenarios where you effectively engaged with customers. Be ready to share how you handled inquiries or complaints and how you built relationships that enhanced customer satisfaction.
✨Familiarise Yourself with Relevant Software
The job mentions familiarity with inventory management software. Research common tools used in the industry and be prepared to discuss your experience with similar systems. If you haven't used specific software, express your willingness to learn quickly.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of challenges you've faced in previous roles, particularly related to stock control or customer service, and explain how you approached and resolved those issues efficiently.
