Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage residential blocks, ensuring top-notch service and compliance.
- Company: Join a forward-thinking organisation with a focus on growth and innovation.
- Benefits: Competitive salary, modern tech tools, and career progression opportunities.
- Other info: Dynamic work environment with a collaborative culture.
- Why this job: Be part of an exciting phase of growth in block management.
- Qualifications: Experience in residential block management and strong communication skills.
The predicted salary is between 35000 - 38000 £ per year.
Location: Haywards Heath
Salary: £35000 - £38000 DOE
Contract: Full-time, permanent
The role – Leasehold Block Manager
We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio.
What's in it for you as Leasehold Block Manager:
- Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment.
- Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development.
- Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency.
- Genuine scope for career progression within a business experiencing significant and sustained growth.
- Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management.
Key responsibilities as Leasehold Block Manager:
- Personally manage an allocated portfolio of residential blocks, delivering consistent and professional service to leaseholders and RMC/RTM directors.
- Oversee repairs, cyclical maintenance and major works programmes from inception through to completion.
- Conduct regular site visits to maintain strong relationships with residents and ensure properties are well-maintained.
- Manage budgets and service charges accurately, working closely with the finance function to ensure timely invoicing and arrears management.
Compliance and building safety:
- Ensure full compliance across your portfolio including health and safety, building safety obligations, fire risk assessments and statutory certifications.
- Maintain up-to-date records of all compliance documentation, planned preventative maintenance (PPM) schedules and risk assessments.
- Deliver Section 20 consultations in line with legislative requirements, ensuring clear communication and accurate documentation throughout.
- Ensure adherence to leasehold law, RICS Residential Management Code and company policies including data protection.
Customer service and stakeholder management:
- Act as the primary escalation point for leaseholders, directors and contractors, managing queries and concerns professionally and promptly.
- Build and maintain strong working relationships with residents, RMC/RTM boards and contractors.
- Deliver timely responses to resident queries, meeting agreed service standards and promoting a culture of professionalism and empathy.
- Monitor feedback and proactively address service issues to continuously improve resident satisfaction.
Financial management:
- Prepare annual budgets and service charge accounts in partnership with the finance team.
- Issue Section 20B notices and other statutory financial communications as required.
Operational excellence:
- Follow and uphold company standard operating procedures (SOPs), contributing suggestions for improvement.
- Maintain accurate records using property management software and ensure all documentation is audit-ready.
- Work collaboratively with the Operations Director and internal teams to support business objectives.
- Support wider company initiatives and deputise for colleagues when required.
What you'll bring as Leasehold Block Manager:
- TPI or RICS qualification (strongly preferred).
- Proven experience in residential block management with a strong understanding of leasehold property.
- Sound knowledge of leasehold law, RICS Residential Management Code, Section 20 procedures and building safety regulations.
- Experience managing service charge budgets.
- Excellent communication and stakeholder management skills with a calm, professional approach.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Full UK driving licence (required for site visits).
If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today.
Block Manager employer: Trusted Resource Solutions
Contact Detail:
Trusted Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Block Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Block Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing residential blocks and your knowledge of leasehold law. Be ready to share specific examples of how you've tackled challenges in the past.
✨Tip Number 3
Prepare for interviews by researching the company and its portfolio. Understand their values and how they approach block management. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and showcase your qualifications. Plus, it shows you're serious about joining our forward-thinking organisation.
We think you need these skills to ace Block Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Leasehold Block Manager role. Highlight your experience in residential block management and any relevant qualifications like TPI or RICS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about block management and how you can contribute to our exciting growth phase. Keep it professional but let your personality come through!
Showcase Your Customer Service Skills: Since this role involves a lot of interaction with residents and stakeholders, make sure to highlight your customer service experience. We love candidates who can demonstrate empathy and professionalism in their communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trusted Resource Solutions
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the portfolio you'll be managing. Familiarise yourself with the properties, their unique challenges, and any recent developments. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Brush Up on Compliance Knowledge
Given the importance of compliance in this role, review key regulations such as leasehold law and building safety obligations. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach it in this position.
✨Demonstrate Your Customer Service Skills
As a Block Manager, you'll be the main point of contact for residents. Think of examples where you've successfully managed resident queries or resolved conflicts. Highlight your communication skills and your ability to maintain strong relationships with stakeholders.
✨Showcase Your Financial Acumen
Since managing budgets and service charges is a key responsibility, come prepared to discuss your experience with financial management. Be ready to explain how you've prepared budgets in the past and how you ensure accuracy in financial communications.