At a Glance
- Tasks: Lead and develop a team to deliver high-quality community services.
- Company: Dynamic organisation focused on making a positive impact in local communities.
- Benefits: 33 days holiday, free parking, and access to employee benefits platform.
- Other info: Supportive environment with ongoing professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Management experience with strong people leadership and HR knowledge.
The predicted salary is between 30500 - 30500 £ per year.
Location: Sutton Coldfield & Sandwell (with travel across both locations)
Salary: £30,500 per annum, depending on experience
Contract: Fixed Term until March 2028 (with potential for extension)
Hours: 37.5 hours per week, Monday to Friday 9.00am to 5.00pm (with some occasional weekend work when required)
Benefits: 33 days holiday including Bank Holidays, rising with service to 38 days, free car parking and access to an employee benefits platform
About the Community Services Manager Role:
We are seeking an experienced and people-focused Community Services Manager to lead a well-established advice and support service across Birmingham and Sandwell. This is an excellent opportunity for an experienced manager who enjoys developing people, supporting leaders and ensuring high-quality services are delivered to the communities they serve. Reporting to the Operational Services Lead, you will oversee a team of Deputy level colleagues. You will provide leadership, guidance and support to ensure services operate effectively, meet performance targets and continue to deliver positive outcomes.
Key Responsibilities of the Community Services Manager will include:
- Leading, supporting and developing a team
- Providing guidance on employee relations matters, including performance management, grievances and disciplinaries
- Monitoring service performance and support continuous improvement initiatives
- Ensuring services are delivered in line with contractual requirements and organisational standards
- Building and maintaining effective relationships with key stakeholders and partner organisations
- Supporting workforce planning, staff development and team engagement
- Promoting a positive, inclusive and high-performing culture
- Ensure compliance with safeguarding, health and safety, data protection and organisational policies
About You:
We are looking for management experience with a strong background in people leadership and employee relations. You will be able to demonstrate:
- Previous experience managing and developing teams
- Strong knowledge of HR processes, including performance management, grievances and disciplinaries
- Excellent communication and relationship-building skills
- The ability to motivate, coach and support others to achieve their potential
- Strong organisational and problem-solving skills
- Strong IT skills in Microsoft Outlook, Word and Excel
- Experience within community services, social care, housing, customer service, charity, support services or a similar people-focused environment would be advantageous, although we welcome applications from candidates with transferable management experience.
You may have experience in any of the following roles: Customer Service Manager, Call Centre Management, Customer Contact Manager, Contact Centre Management, Customer Service Supervisor.
What's on Offer:
- The opportunity to make a meaningful impact within local communities
- A supportive and collaborative working environment
- The chance to lead and develop an established team
- Ongoing professional development opportunities
If you are looking for a rewarding leadership role where you can make a real difference, we'd love to hear from you.
Community Services Manager (Care) in Birmingham employer: Trusted Resource Solutions
As a Community Services Manager in Sutton Coldfield & Sandwell, you will join a supportive and collaborative work environment that prioritises employee development and community impact. With generous benefits including 33 days of holiday, free parking, and a commitment to fostering a positive culture, this role offers the chance to lead a dedicated team while making a meaningful difference in the lives of local residents.
Contact Details:
Trusted Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Services Manager (Care) in Birmingham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Trusted Resource Solutions.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Trusted Resource Solutions.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Trusted Resource Solutions.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Trusted Resource Solutions. Apply directly through us to stand out!
We think you need these skills to ace Community Services Manager (Care) in Birmingham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Trusted Resource Solutions. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Community Services Manager (Care), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Trusted Resource Solutions
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Trusted Resource Solutions. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
