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- Tasks: Be the go-to person for residents, ensuring a top-notch living experience.
- Company: Join a well-established business in a brand-new luxury residential building.
- Benefits: Enjoy competitive pay, bonuses, 25 days holiday, and private medical insurance.
- Why this job: This role offers growth opportunities and a chance to create a vibrant community.
- Qualifications: Exceptional customer service skills; hospitality experience is a plus.
- Other info: Full-time position with alternative Saturdays; potential for permanent placement.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary Senior Concierge (12m FTC) We are seeking an experienced Senior Concierge to help manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building. This is a full-time 40hr week position. *Will include working alternative Saturdays* *This is a 12 month fixed-term contract, with potential to be made permanent) What\’s in it for you as a Senior Concierge? Opportunity to work in a brand-new luxury building. Great work location close to transport links. An opportunity to join a well-established business at an exciting period of growth. Competitive salary Discretionary annual bonus 25 days holiday plus 8 bank holidays. Private medical insurance. Season ticket loan. Enhanced 6% employer pension contribution Gym and high street discounts and much more! Responsibilities as a Senior Concierge: Act as the main contact for residents, visitors, colleagues, couriers, and contractors. Make sure residents and potential residents have a great experience from their first inquiry to moving in. Perform viewings for perspective residents, showcasing the space and all the facilities included. Increase customer satisfaction on all platforms. Complete inventory checks before check-ins and after check-outs. Inspect occupie…
Senior Concierge employer: Trusted Resource Solutions Careers
Contact Detail:
Trusted Resource Solutions Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Concierge
✨Tip Number 1
Familiarize yourself with the local area, especially Leatherhead. Knowing the best transport links, local amenities, and community events will help you connect with residents and provide exceptional service.
✨Tip Number 2
Highlight your experience in customer service roles, particularly in hospitality or residential settings. Be ready to share specific examples of how you've built long-term relationships with clients or residents.
✨Tip Number 3
Prepare to discuss how you handle pressure and resolve conflicts. As a Senior Concierge, you'll need to demonstrate resilience and proactive problem-solving skills during the interview.
✨Tip Number 4
Show your enthusiasm for creating a vibrant community. Think of ideas or past experiences where you've successfully engaged residents or guests in events or activities.
We think you need these skills to ace Senior Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or residential management. Emphasize any roles where you acted as a main contact for clients or residents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to build long-term relationships and manage resident inquiries effectively.
Highlight Relevant Skills: In your application, focus on skills such as communication, resilience, and proactivity. Provide examples of how you've successfully handled pressure in previous roles, especially in hospitality or residential settings.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a new luxury building and contribute to creating a vibrant community. Let them know why you are particularly interested in this position and how you can add value to their team.
How to prepare for a job interview at Trusted Resource Solutions Careers
✨Showcase Your Customer Service Skills
As a Senior Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to ensure customer satisfaction. This will demonstrate your ability to create a welcoming environment for residents.
✨Familiarize Yourself with the Property
Before the interview, take time to research the residential development and its amenities. Being knowledgeable about the property will allow you to speak confidently about how you can enhance the resident experience.
✨Demonstrate Your Proactivity
The role requires someone who can take initiative. Be ready to discuss situations where you identified a problem and took steps to resolve it without being prompted. This shows your potential employer that you can handle challenges effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a difficult resident or organizing an event. Practice your responses to these scenarios to showcase your problem-solving skills and ability to maintain a positive community atmosphere.
