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- Tasks: As a Concierge, you'll provide top-notch service and maintain high standards in a luxury residential setting.
- Company: Join a prestigious luxury residential development in North West London, known for its exceptional living experience.
- Benefits: Enjoy a full-time role with a competitive salary of up to £32K per annum and a Monday-Friday schedule.
- Why this job: This is a chance to enhance your customer service skills while working in a vibrant community atmosphere.
- Qualifications: Great customer service experience is key; hospitality or residential backgrounds are a plus but not required.
- Other info: Ideal for those who are resourceful, can multitask, and have a meticulous approach to safety and service.
The predicted salary is between 19200 - 22400 £ per year.
We are seeking a hardworking and reliable individual to work at a luxury residential development within North West London. This is a full time permanent role (Monday-Friday) paying up to £32K per annum. What are we looking for in a Concierge? Experience as a residential concierge is desirable but not essential. We are seeking somebody with great customer service experience, ideally from a residential or hospitality background, but we are open to other areas of experience. Customer service orientated. Resourceful. Can-do attitude. Able to multitask. Good command of English both written and verbal. Able to work independently. Able to deal sensitively and effectively with complaints. Meticulous in your approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording, and learning. What will you be doing as a Concierge? Provide front of house facilities and services to our residents. Ensure all communal areas and other aspects of the development are presentable to the highest standards. Distribute post and parcels to residents – processing and handling parcels. Effective positive liaison with residents, addressing queries and concerns in a timely manner. Regular site inspections and reporting notable matters to the Development Manager so that work orders can be raised where necessary. Investigate issues…
Concierge employer: Trusted Resource Solutions Careers
Contact Detail:
Trusted Resource Solutions Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarize yourself with the luxury residential sector. Understanding the expectations and standards of high-end living can give you an edge in interviews, as it shows your commitment to providing exceptional service.
✨Tip Number 2
Highlight your customer service skills during conversations. Be prepared to share specific examples of how you've successfully handled complaints or difficult situations in previous roles, as this will demonstrate your resourcefulness and can-do attitude.
✨Tip Number 3
Practice your communication skills. Since a good command of English is essential, consider engaging in conversations or role-playing scenarios that mimic the types of interactions you might have with residents.
✨Tip Number 4
Research the specific residential development where you'll be applying. Knowing details about the property and its amenities can help you tailor your approach and show genuine interest during your discussions with us.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize any customer service experience you have, especially if it's from a residential or hospitality background. Use specific examples to demonstrate your skills in dealing with residents and handling complaints.
Showcase Your Multitasking Abilities: In your application, mention instances where you've successfully managed multiple tasks at once. This role requires a can-do attitude and the ability to juggle various responsibilities, so provide clear examples.
Demonstrate Attention to Detail: Since the position involves meticulous monitoring and inspecting, include details about how you ensure high standards in your previous roles. Discuss any relevant experiences that showcase your thoroughness and commitment to safety.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Concierge role. Use keywords from the job description to align your application with what the company is looking for.
How to prepare for a job interview at Trusted Resource Solutions Careers
✨Showcase Your Customer Service Skills
Since the role emphasizes great customer service, be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or complaints. Highlight your ability to remain calm and resourceful under pressure.
✨Demonstrate a Can-Do Attitude
Employers are looking for someone with a positive, can-do attitude. During the interview, express your willingness to take on challenges and your enthusiasm for providing excellent service to residents.
✨Highlight Your Multitasking Abilities
As a concierge, you'll need to juggle various tasks simultaneously. Be ready to discuss how you've managed multiple responsibilities in previous roles, ensuring that you maintained high standards of service throughout.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult resident or managing a safety concern. Think through potential scenarios and articulate your approach clearly.
