At a Glance
- Tasks: Manage customer orders, resolve queries, and support team members in a fast-paced environment.
- Company: Join Perrigo, a leading name in health and wellness solutions.
- Benefits: Enjoy competitive pay, family-friendly benefits, and career development opportunities.
- Other info: Flexible hybrid working model with a focus on collaboration and inclusion.
- Why this job: Make a real difference in customer satisfaction while growing your skills.
- Qualifications: Experience in customer service, preferably with SAP and EDI systems.
The predicted salary is between 30000 - 40000 £ per year.
At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging. Join us on our One Perrigo journey as we evolve to win in self-care.
Description Overview
We are looking for an experienced and proactive Senior Customer Service Advisor to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of customer interactions, and can support operational processes with accuracy and efficiency. You will play a key role in ensuring a high standard of service while supporting the wider team and handling more complex queries and systems-related issues.
Scope of the Role
- Accurately process customer orders in line with company procedures.
- Manage and process returns ensuring timely resolution.
- Respond to and resolve a wide range of customer queries via email, phone and system platforms.
- Investigate and resolve EDI (Electronic Data Interchange) issues, liaising with internal teams and external partners.
- Monitor order flow and proactively identify and resolve potential issues.
- Support and mentor junior team members where required.
- Maintain strong relationships with customers to ensure a high level of satisfaction.
- Ensure all interactions are handled in line with company policies and service standards.
Experience Required
- Experience using SAP is an advantage.
- Proven experience in a customer service role, ideally at a senior level.
- Strong understanding of order processing systems and returns management.
- Experience working with or troubleshooting EDI systems is an advantage.
- Excellent communication and problem-solving skills.
- High level of attention to detail and accuracy.
- Ability to handle multiple tasks and prioritise effectively.
- A proactive, positive, and customer-focused approach.
Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.
Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.
We are proud to be included in the Forbes list of 'America's Best Employers by State 2024'.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.
Senior Customer Service Administrator in Barnsley employer: Trusted Consumer Self-Care Products
At Perrigo, we pride ourselves on being a leading employer in the health and wellness sector, offering a collaborative and inclusive work culture that values each team member's contributions. With competitive benefits, flexible hybrid working options, and ample opportunities for professional growth, we ensure our employees feel supported both personally and professionally. Join us in making lives better while enjoying a fulfilling career in a dynamic environment.
Contact Details:
Trusted Consumer Self-Care Products Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Administrator in Barnsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trusted Consumer Self-Care Products. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trusted Consumer Self-Care Products before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Administrator in Barnsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trusted Consumer Self-Care Products:Your cover letter is your chance to shine! Tell us why you want to work at Trusted Consumer Self-Care Products specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trusted Consumer Self-Care Products!
How to prepare for a job interview at Trusted Consumer Self-Care Products
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
