Catering Retail Assistant

Job overview

We are looking for a friendly, reliable and enthusiastic Catering Assistant to join our Retail team at Imperial College Healthcare NHS Trust. You will provide excellent customer service to patients, staff and visitors across our restaurants, cafés and coffee shops.

The role includes preparing and serving food, hot and cold drinks and barista-style coffees; operating tills and handling payments; replenishing and promoting products; and keeping service areas clean, safe and welcoming.

You will work efficiently as part of a busy team, follow food safety, hygiene, allergen, health and safety and Trust procedures, and help deliver a consistently high-quality retail catering experience.

Main duties of the job

• Provide a welcoming, courteous and efficient service to patients, visitors and Trust staff, responding appropriately to enquiries and referring complaints or concerns to the supervisor when required.




• Prepare, present and serve hot and cold food, snacks and beverages in accordance with approved recipes, portion controls, allergen procedures and food safety standards.




• Operate tills and other point-of-sale equipment accurately, process cash and electronic payments, issue receipts and follow local cash-handling, security and end-of-shift procedures.




• Set up, replenish and maintain retail displays, counters, fridges, vending areas and condiment stations, ensuring products are attractively presented, correctly priced and available throughout service.




• Check product dates and condition, rotate stock using first-expiry-first-out principles, record wastage accurately and report shortages, damaged goods or quality concerns promptly.




• Receive deliveries, check quantities and product condition against documentation, store goods safely and assist with stock counts and inventory control.




• Maintain high standards of cleanliness and hygiene in kitchens, pantries, retail outlets, restaurants and storage areas, including cleaning counters, equipment, crockery, utensils, fixtures and work surfaces in line with cleaning schedules.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Desirable criteria

• Food hygiene level 2 or above

Experience

Essential criteria

• Knowledge of relevant catering policies and procedures

Desirable criteria

• Previous catering retail experience.




• Coffee making.

Skills/Knowledge/ Abilities

Essential criteria

• Ability to understand detailed instructions




• Good communication skills




• Able to work independently and professionally – dealing with stressful and changeable situations




• Positive attitude, energy and enthusiasm.

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

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