At a Glance
- Tasks: Troubleshoot complex issues and manage infrastructure for top-tier clients.
- Company: Trust Systems, a leader in Digital, Network, and Cloud solutions.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: On-site role with excellent career growth and mentorship opportunities.
- Why this job: Join a collaborative team and make a real impact on client success.
- Qualifications: Experience in tier-3 support and strong technical skills required.
The predicted salary is between 45000 - 55000 £ per year.
Reporting to – Senior Service Delivery Manager
Location – Farnborough, Cody Park, UK
About Trust Systems: Trust Systems offer critical Digital, Network and Cloud solutions ensuring scalable infrastructure for their market leading clients. We pride ourselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. Since 2006, we have created hardware and software solutions, recently the cloud-based solutions have been developed to optimise client's efficiency and capability to grow. Trust Systems offer a collaborative working environment where you are encouraged to think outside of the box when resolving issues. You will be fully supported in your role and will have access to relevant courses to broaden your skills.
Job Overview:
- Complex Troubleshooting: Act as the final internal escalation point for severe or recurring incidents that 1st and 2nd line teams cannot fix, performing root cause analysis.
- Infrastructure Management: Maintain, upgrade, and secure servers, virtualisation platforms (VMware, Hyper-V, Nutanix), storage arrays, and cloud environments.
- Project Delivery: Plan, design, and implement technical changes and system migrations.
- Mentorship & Documentation: Provide technical guidance to junior support staff and write clear standard operating procedures or knowledge base articles.
Experience:
- Proven history in a tier-3 or senior infrastructure role within a Managed Service Provider (MSP) or internal corporate IT setting.
Key skills, experience, and qualifications:
- Advanced knowledge of Windows Server and hosting platforms.
- Advanced knowledge of Windows 11, VMware, Hyper-V and Nutanix support and administration.
- Advanced knowledge of Active Directory, Group Policies and Intune.
- Solid background of Cyber Security and patching fundamentals (experience of CrowdStrike desired).
- Solid understanding of networking fundamentals.
- Excellent communication and problem-solving skills.
The Successful Applicant:
Due to the nature of our client, you will need to pass a background check to BPSS and SC Standard. This is a fully on-site role, 5 days per week Mon-Fri. A valid UK Driving Licence is essential.
The successful candidate will be rewarded with great training, a positive environment in which to work and a competitive package.
3rd Line Support Engineer in Farnborough employer: Trust Systems Ltd
As a Resource Manager at our company, you will thrive in a dynamic work culture that prioritises collaboration and transparency. We offer competitive benefits, including professional development opportunities and a supportive environment that fosters employee growth. Located in a vibrant area, our team is dedicated to delivering exceptional results while ensuring a balanced workload, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Farnborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trust Systems Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trust Systems Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trust Systems Ltd!
✨Direct Apply to Trust Systems Ltd
Let's not forget to apply directly through the Trust Systems Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Farnborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trust Systems Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trust Systems Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trust Systems Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
