Job Title – 2nd / 3rd Line Support Engineer
Reporting to – Senior Service Delivery Manager
Location – Corsham, Spring Park, UK
About Trust Systems:
Trust Systems offer critical Digital, Network and Cloud solutions ensuring scalable infrastructure for their market leading clients. We pride ourselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. Since 2006, we have created hardware and software solutions, recently the cloud-based solutions have been developed to optimise client’s efficiency and capability to grow.
Trust Systems offer a collaborative working environment where you are encouraged to think outside of the box when resolving issues. You will be fully supported in your role and will have access to relevant courses to broaden your skills.
Job Overview
Main duties will involve:
- Complex Troubleshooting: Act as the final internal escalation point for severe or recurring incidents that 1st and 2nd line teams cannot fix, performing root cause analysis
- Infrastructure Management: Maintain, upgrade, and secure servers, virtualisation platforms (VMware, Hyper-V, Nutanix), storage arrays, and cloud environments
- Project Delivery: Plan, design, and implement technical changes and system migrations
- Mentorship & Documentation: Provide technical guidance to junior support staff and write clear standard operating procedures or knowledge base articles
- Experience: Proven history in a tier-3 or senior infrastructure role within a Managed Service Provider (MSP) or internal corporate IT setting
Key skills, experience, and qualifications
- Advanced knowledge of Windows Server and hosting platforms
- Advanced knowledge of Windows 11, VMware, Hyper-V and Nutanix support and administration
- Advanced knowledge of Active Directory, Group Policies and Intune
- Solid background of Cyber Security and patching fundamentals (experience of CrowdStrike desired)
- Solid understanding of networking fundamentals
- Excellent communication and problem-solving skills
The Successful Applicant
Due to the nature of our client, you will need to pass a background check to BPSS and SC Standard. Applicants that do not meet this requirement cannot be progressed.
This is a fully on-site role, 5 days per week Mon-Fri. A valid UK Driving Licence is essential.
Applicants that do not meet this requirement cannot be progressed.
The successful candidate will be rewarded with great training, a positive environment in which to work and a competitive package including:
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2nd/3rd Line Support Engineer in Corsham employer: Trust Systems Ltd
Trust Systems is an exceptional employer, offering a collaborative and supportive work environment in the heart of London. Employees are encouraged to develop their skills and take ownership of their projects, with ample opportunities for professional growth in the dynamic field of digital and cloud solutions. With a comprehensive benefits package that includes enhanced leave options, private medical insurance, and a cycle to work scheme, Trust Systems prioritises the well-being and development of its team members.
