At a Glance
- Tasks: Manage top financial clients, driving growth and retention through strategic account plans.
- Company: Join Trust Payments, a leading fintech with a global presence and innovative solutions.
- Benefits: Enjoy flexible work, wellness initiatives, and a robust compensation package.
- Other info: Be part of a diverse team committed to inclusivity and professional development.
- Why this job: Make a real impact in the fintech world while building lasting client relationships.
- Qualifications: Experience in account management within payments, with strong communication and problem-solving skills.
The predicted salary is between 49500 - 60500 £ per year.
Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognises that every employee contributes to our business success.
We have an exciting opportunity for a Senior Account Manager - Financial Services to join our team.
Location: London, UK or Harrogate, UK
Salary: Competitive + Benefits
Job Type: Full-Time, Permanent
How will you make an impact in this role?
You manage a portfolio of our top revenue-generating clients within the Financial Services sector, including Lenders, Debt Collection Agencies, and Insurance Providers. As part of our growing team, you work alongside Commercial colleagues to deepen our sector expertise and strengthen our position in this market. You take responsibility for the retention and growth of your accounts. You build a deep understanding of each client's business goals and translate that understanding into plans that connect directly with the Trust Payments product suite. This role calls for commercial insight and genuine business acumen in a sector where trust and compliance shape every conversation.
What We Expect of You, Day To Day:
- You are the main commercial point of contact for your portfolio of key accounts.
- You understand your clients' payments strategy and support the adoption of Trust Payments products and services.
- You build and maintain account plans that strengthen relationships, support long-term retention, and maximise revenue potential.
- You think 12–18 months ahead, not just quarter to quarter.
- You secure long-term revenues for your book by developing pricing proposals that work for both the client and the business.
- You identify cross-sell and upsell opportunities within your portfolio and develop proposals that clients value and support.
- You coordinate Account Business Reviews, sharing insight into client processing, surfacing opportunities, and resolving challenges together with the client.
- You track your portfolio's performance against quarterly volume, revenue, and cross-sell targets.
- You work closely with Product, Data, Finance, Legal, Compliance, and Risk teams to resolve client queries and bring upsell opportunities to life.
- You support and mentor junior colleagues as an experienced member of the team.
- You share client insight with the business to help shape new features and keep us ahead of the market.
- You represent Trust Payments at marketing and industry events, building client relationships and our standing in the Financial Services sector.
Qualifications:
- You have experience in Account Management within the Payments industry, ideally with exposure to Financial Services clients.
- You have a track record of growing accounts, both volume and revenue, through cross-selling and upselling, with retention that leads to genuine client advocacy.
- You communicate clearly and build relationships with people at every level of a client organisation.
- You present clearly and persuasively, whether in client meetings or Business Reviews.
- You solve problems efficiently and adapt well in a dynamic, varied environment.
- You learn new technologies quickly and apply them effectively in a customer-facing setting.
- You're a collaborative team member who supports shared goals, not just your own portfolio.
We offer comprehensive benefits to support our team members and their families' well-being. Our robust benefits package includes (subject to local office benefits policy):
- Be part of a dynamic, market-leading Fintech experiencing rapid growth.
- Flexible work arrangements tailored to role requirements and business needs.
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders.
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances.
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave.
- Robust compensation package, including pension scheme, healthcare plans, and life assurance.
- Regular corporate events fostering team cohesion and company culture.
- Diverse company culture and global working environment.
- Continuous professional development and career advancement opportunities.
Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Next Steps: Ready to revolutionise fintech? If you're excited about this opportunity, we'd love to hear from you! Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.
Additional Information: Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.
To submit your CV for this opportunity, please complete the application form and click 'Apply' now.
Senior Account Manager - Financial Services employer: Trust Payments
Trust Payments is an exceptional employer, offering a dynamic and inclusive work environment that prioritises employee well-being and professional growth. With flexible work arrangements, comprehensive wellness initiatives, and a commitment to continuous development, our team members thrive in a culture that values innovation and collaboration. Join us in a rapidly growing Fintech sector where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager - Financial Services
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Trust Payments. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Trust Payments.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Trust Payments. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Senior Account Manager - Financial Services
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Trust Payments and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Trust Payments how you can be a team player!
How to prepare for a job interview at Trust Payments
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Trust Payments.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Trust Payments's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
