At a Glance
- Tasks: Lead retail projects, ensuring high-quality service delivery and stakeholder collaboration.
- Company: Join Trust Payments, a dynamic fintech with a global presence and innovative solutions.
- Benefits: Enjoy competitive salary, flexible work, wellness initiatives, and career development opportunities.
- Other info: Remote and hybrid work options available, with a focus on employee well-being.
- Why this job: Make an impact in fintech while working in a diverse and inclusive environment.
- Qualifications: Strong organisational skills, leadership abilities, and effective communication are essential.
The predicted salary is between 40000 - 50000 £ per year.
Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.
Driving value for our clients and demonstrating genuine care for their success is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognises that every employee contributes to our business success.
Trust Payments has an exciting opportunity for a Retail Project Delivery Manager to join their team.
Location: Remote - Dublin; Hybrid - Bromley, Bournemouth
Salary: Competitive + Benefits
Employment type: 1 year contract
How will you make an impact in this role?
You will collaborate with key functions within the IT department to support the delivery of a high-quality service to end users. Working within established service delivery processes and project management methodologies, you will be a key point of contact for both internal and external stakeholders — building strong relationships, aligning expectations, and supporting the IT team in achieving them to a high standard.
What We Expect of You, Day To Day:
- Initiating projects and developing Project Initiation Documents
- Ensuring scope, resources and project governance are clearly defined and in place
- Developing and managing project plans
- Ensuring customer business and technical requirements are documented and agreed
- Collaborating with Development and Test managers to determine delivery dates
- Facilitating stand-ups and helping to clear blockers
- Agreeing ticket priorities and contributing to resource allocation
- Monitoring deliverables and reporting on dates, issues and risks
- Maintaining and managing project RAID logs to address risks and keep projects on track
- Maintaining and managing change request logs
- Providing weekly status reports
- Developing steering packs for project steering meetings
- Supporting project and business readiness management
- Coordinating software rollouts to customer sites and managing deployments to Production
- Ensuring production testing is complete prior to customer rollout
- Managing pilots with customers and documenting any resulting changes
Qualifications:
- Ability to work effectively under pressure and meet deadlines
- Strong organisational skills with the ability to prioritise tasks efficiently
- Discretion when handling sensitive or confidential information
- Self-motivated with a proactive approach to daily tasks
- Strong initiative and the ability to take ownership of responsibilities
- Excellent leadership and collaborative people skills
- Clear and confident written and verbal communication skills
Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate.
We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
If you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
Next Steps:
Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you! To submit your resume for this opportunity, please complete the application form and click 'Submit Application' now. Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.
We offer comprehensive benefits to support our team members and their families' well-being. Our robust benefits package includes (subject to local office benefits policy):
- Be part of a dynamic, market-leading Fintech experiencing rapid growth
- Flexible work arrangements tailored to role requirements and business needs
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
- Robust compensation package, including pension scheme, healthcare plans, and life assurance
- Regular corporate events fostering team cohesion and company culture
- Diverse company culture and global working environment
- Continuous professional development and career advancement opportunities
Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Retail Project Delivery Manager (FTC) employer: Trust Payments
Trust Payments is an exceptional employer that fosters a dynamic and inclusive work environment, offering flexible work arrangements and a robust benefits package designed to support the well-being of its employees. With a strong commitment to professional development and a culture that values diversity and collaboration, employees are empowered to reach their full potential while contributing to innovative fintech solutions in a rapidly growing global market.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Project Delivery Manager (FTC)
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Project Delivery Manager (FTC)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Trust Payments:Don’t forget to personalise your application for Trust Payments! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Trust Payments
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Trust Payments offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Trust Payments and contribute positively during your temporary stint.
