At a Glance
- Tasks: Lead exciting retail projects and collaborate with diverse teams to deliver top-notch services.
- Company: Join Trust Payments, a global fintech leader with a passion for innovation and sustainability.
- Benefits: Enjoy flexible work, wellness initiatives, and a robust compensation package.
- Other info: Be part of a dynamic culture that celebrates diversity and encourages authentic contributions.
- Why this job: Make a real impact in the fintech world while growing your career in a supportive environment.
- Qualifications: Strong organisational skills and a proactive approach are key to success.
The predicted salary is between 50000 - 65000 £ per year.
Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.
Driving value for our clients and demonstrating genuine care for their success is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognises that every employee contributes to our business success.
Location: Remote - Dublin; Hybrid - Bromley, Bournemouth
Salary: Competitive + Benefits
How will you make an impact in this role? You will collaborate with key functions within the IT department to support the delivery of a high-quality service to end users. Working within established service delivery processes and project management methodologies, you will be a key point of contact for both internal and external stakeholders — building strong relationships, aligning expectations, and supporting the IT team in achieving them to a high standard.
What We Expect of You, Day To Day:
- Initiating projects and developing Project Initiation Documents
- Ensuring scope, resources and project governance are clearly defined and in place
- Developing and managing project plans
- Ensuring customer business and technical requirements are documented and agreed
- Collaborating with Development and Test managers to determine delivery dates
- Facilitating stand-ups and helping to clear blockers
- Agreeing ticket priorities and contributing to resource allocation
- Monitoring deliverables and reporting on dates, issues and risks
- Maintaining and managing project RAID logs to address risks and keep projects on track
- Maintaining and managing change request logs
- Providing weekly status reports
- Developing steering packs for project steering meetings
- Supporting project and business readiness management
- Coordinating software rollouts to customer sites and managing deployments to Production
- Ensuring production testing is complete prior to customer rollout
- Managing pilots with customers and documenting any resulting changes
Qualifications:
- Ability to work effectively under pressure and meet deadlines
- Strong organisational skills with the ability to prioritise tasks efficiently
- Discretion when handling sensitive or confidential information
- Self-motivated with a proactive approach to daily tasks
- Strong initiative and the ability to take ownership of responsibilities
- Excellent leadership and collaborative people skills
- Clear and confident written and verbal communication skills
Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate.
We offer comprehensive benefits to support our team members and their families' well-being. Our robust benefits package includes:
- Flexible work arrangements tailored to role requirements and business needs
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
- Robust compensation package, including pension scheme, healthcare plans, and life assurance
- Regular corporate events fostering team cohesion and company culture
- Diverse company culture and global working environment
- Continuous professional development and career advancement opportunities
To submit your CV for this opportunity, please complete the application form and click 'Apply' now.
Retail Project Delivery Manager employer: Trust Payments
Trust Payments is an exceptional employer that fosters a dynamic and inclusive work environment, offering flexible work arrangements and a robust benefits package tailored to support employee well-being. With a strong commitment to professional development and a diverse culture, employees are encouraged to bring their authentic selves to work, driving innovation and collaboration in the rapidly growing fintech sector. Located remotely or in hybrid settings in Dublin and Bromley, Trust Payments provides a unique opportunity for meaningful career advancement while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Project Delivery Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Trust Payments, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Trust Payments!
We think you need these skills to ace Retail Project Delivery Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Trust Payments, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Trust Payments and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Trust Payments that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Trust Payments
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
