Company Description: Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.
We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at .Trust Payments has an exciting opportunity for a Senior Account Manager- Travel to join their team.
Location:
London, UK or Harrogate, UK Salary: Competitive + BenefitsJob Type: Full-Time, Permanent How will you make an impact in this role?
The Role:
You manage a portfolio of our top revenue-generating clients within the Travel sector, including Airlines, OTAs, and Tour Operators. As part of our growing team, you work alongside Commercial colleagues to deepen our sector expertise and strengthen our position in this market. You take responsibility for the retention and growth of your accounts. You build a deep understanding of each client's business goals and translate that understanding into plans that connect directly with the Trust Payments product suite. This role calls for commercial insight and genuine business acumen in a sector defined by seasonality, complexity, and high transaction values. What We Expect of You, Day To Day: You are the main commercial point of contact for your portfolio of key accounts.
You understand your clients' payments strategy and support the adoption of Trust Payments products and services. You build and maintain account plans that strengthen relationships, support long-term retention, and maximise revenue potential.
You think 12–18 months ahead, not just quarter to quarter.
You secure long-term revenues for your book by developing pricing proposals that work for both the client and the business.
You identify cross-sell and upsell opportunities within your portfolio and develop proposals that clients value and support.
You coordinate Account Business Reviews, sharing insight into client processing, surfacing opportunities, and resolving challenges together with the client.
You track your portfolio's performance against quarterly volume, revenue, and cross-sell targets.
You work closely with Product, Compliance, and Risk teams to resolve client queries and bring upsell opportunities to life.
You support and mentor junior colleagues as an experienced member of the team.
You share client insight with the business to help shape new features and keep us ahead of the market.
You represent Trust Payments at marketing and industry events, building client relationships and our standing in the Travel sector.
QualificationsYou have experience in Account Management within the Payments industry, ideally with exposure to Financial Services clients.
You have a track record of growing accounts, both volume and revenue, through cross-selling and upselling, with retention that leads to genuine client advocacy.
You communicate clearly and build relationships with people at every level of a client organisation.
You present clearly and persuasively, whether in client meetings or Business Reviews.
You solve problems efficiently and adapt well in a dynamic, varied environment. You learn new technologies quickly and apply them effectively in a customer-facing setting.
You're a collaborative team member who supports shared goals, not just your own portfolio.
We offer comprehensive benefits to support our team members and their families' well-being.
Our robust benefits package includes (subject to local office benefits policy):Be part of a dynamic, market-leading Fintech experiencing rapid growthFlexible work arrangements tailored to role requirements and business needsComprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aidersExtensive leave provisions, encompassing annual, volunteering, and birthday allowancesProgressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leaveRobust compensation package, including pension scheme, healthcare plans, and life assuranceRegular corporate events fostering team cohesion and company cultureDiverse company culture and global working environmentContinuous professional development and career advancement opportunitiesOffer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Get a glimpse into the exciting world of Trust Payments through: Our Careers PageOur LinkedIn Life PagesNext Steps: Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you! Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.
Additional Information:
Trust Payments is an Equal Opportunities EmployerWe are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn't work for everyone.
We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
Automated Assessment NoticeTrust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions. To submit your CV for this opportunity, please complete the application form and click 'Apply' now.
Senior Account Manager - Travel in London employer: Trust Payments
Trust Payments is an exceptional employer, offering a dynamic and inclusive work environment that prioritises employee well-being and professional growth. With flexible work arrangements, comprehensive wellness initiatives, and a commitment to continuous development, our team members thrive in a culture that values innovation and collaboration. Join us in a rapidly growing Fintech sector where your contributions will make a meaningful impact.
