Business Development Manager (Inbound Sales) in Bromley

Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognises that every employee contributes to our business success.

Location: United Kingdom (Open to all our offices)

Salary: Competitive + Benefits

How will you make an impact in this role?

The Role: Trust Payments is looking for a Business Development Manager (Inbound Sales) to join our growing sales function. This is a new business role focused on converting high-quality inbound leads into long-term client relationships. You will be the first point of meaningful contact for prospective clients, helping them understand how our payment solutions can solve real business challenges. Success in this role comes from listening well, advising confidently, and collaborating effectively across the business.

What We Expect of You, Day To Day:

• Respond promptly within agreed SLAs to inbound enquiries across all relevant channels.
• Apply a consultative approach to understand the needs and goals of each prospect.
• Identify key challenges for merchants and partners, then match the right products and services to address them whilst maintaining profitability within agreed pricing guidelines.
• Negotiate commercial and contractual terms, with full support available from your Line Manager, Department Director, and Pricing Manager.
• Consistently deliver against agreed KPIs, with a view to continuous growth.
• Maintain accurate and up-to-date records in our CRM system to support reporting, forecasting, and pipeline management.
• Represent Trust Payments at trade events where required.

Qualifications:

• Previous experience in an inbound, customer-facing environment — ideally within payments, with exposure to online and in-person payment solutions.
• Outcomes-oriented, with a track record of delivering against targets and a drive to keep improving.
• A natural problem-solver who can quickly map products and services to a client's specific needs.
• Strong written and verbal communication skills, including the ability to ask the right questions to fully understand client requirements.
• Open to feedback and committed to continuous development.
• A professional and collaborative approach in all internal and external interactions.

We offer comprehensive benefits to support our team members and their families' well-being. Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth.
• Flexible work arrangements tailored to role requirements and business needs.
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders.
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances.
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave.
• Robust compensation package, including pension scheme, healthcare plans, and life assurance.
• Regular corporate events fostering team cohesion and company culture.
• Diverse company culture and global working environment.
• Continuous professional development and career advancement opportunities.

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Next Steps: Ready to revolutionise fintech? If you're excited about this opportunity, we'd love to hear from you! Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.

Additional Information: Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

Automated Assessment Notice: Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.