Test Manager ((Trust Retail)) in Bournemouth

Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognises that every employee contributes to our business success.

Trust Payments have an exciting opportunity for a Test Manager to join our Trust Retail team.

Location: Hybrid- Bournemouth, United Kingdom

Salary: Competitive + Benefits

Working Arrangement: During first 6 months: 5 days per week in office. Post-probation: Hybrid working - 3 days per week in office.

Working Hours: Flexible start times between 08:00-09:15 (no shift patterns). Finish times adjust based on start time, lunch breaks, and leaves participation where applicable.

Please note that due to the nature of this role, all shortlisted candidates will be required to attend an in-person interview at our Bournemouth office.

How will you make an impact in this role?

We are looking for an experienced and collaborative Test Manager to join the Trust Payments Retail team. You will own and shape the overall test strategy across both manual and automated testing disciplines, with automation being the primary area of growth and strategic focus. Working closely with Development Managers and wider technical stakeholders, you will help transition the team towards an automation-first culture, ensuring quality is embedded throughout the product and represented early in the software development lifecycle.

What We Expect of You, Day To Day:

• Own the end-to-end test strategy across manual and automated testing, ensuring it is understood and adopted across all relevant teams.
• Define and lead the automation testing vision, identifying opportunities to automate across functional, regression, API, and performance testing layers.
• Evaluate, select, and champion automation frameworks and tooling, ensuring they are maintainable, scalable, and aligned with development practices.
• Ensure all software development is tested to a consistently high standard in accordance with the strategy.
• Represent the test team in discussions with internal and external stakeholders, providing estimates, test plans, and project deliverables.
• Continuously reflect on and improve test strategy, processes, and tooling, promoting changes across test and wider technical teams.
• Work alongside the Development Manager to stay current with data protection and security threats, embedding best practices throughout the SDLC.
• Report on key metrics including test coverage, automation coverage, load testing, penetration testing, and DR failover testing.
• Line manage Senior Test Analysts, supporting self-development, study for qualifications, and ongoing coaching and mentoring.
• Comply with all legislation, codes of practice, health and safety, and GDPR requirements appropriate to the role.

Required:

• Demonstrated experience as a Test Manager with hands-on involvement in building or scaling automated testing frameworks.
• ISTQB Test Manager qualification or equivalent.
• Good working knowledge of automation testing tools such as Selenium, Appium, Postman, and JMeter.
• Experience creating and executing reusable automated test scripts within a Java Maven framework.
• Experience with Cucumber and writing test scripts in Gherkin language.
• Knowledge of databases and SQL.
• Solid understanding of Agile methodology and processes.

Desirable:

• Bachelor's degree in computing, mathematics, science, or a related field.
• Experience with Java programming.
• Knowledge of web service APIs and API test automation.
• Familiarity with CI/CD pipelines and integrating automated tests into build and deployment workflows (e.g. GitLab, Jenkins, GitHub Actions).
• Experience defining and reporting on automation coverage metrics.

Who You Are:

• Self-motivated and proactive, with a professional and positive approach.
• Analytical and detail-oriented, with a thorough approach to working through complex problems.
• Comfortable working independently whilst mentoring and collaborating with team members.
• Organised and able to manage competing priorities effectively in a dynamic environment.
• A clear communicator who can engage confidently with both technical and non-technical audiences.

We offer comprehensive benefits to support our team members and their families' well-being. Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth.
• Flexible work arrangements tailored to role requirements and business needs.
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders.
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances.
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave.
• Robust compensation package, including pension scheme, healthcare plans, and life assurance.
• Regular corporate events fostering team cohesion and company culture.
• Diverse company culture and global working environment.
• Continuous professional development and career advancement opportunities.

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate.

Automated Assessment Notice: Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.