Business Analyst (Retail) in Bournemouth

Company Description: Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognises that every employee contributes to our business success.

Trust Payments have an exciting opportunity for a mid-level Business Analyst to join our Trust Retail team.

Location: Hybrid- Bournemouth, United Kingdom

Salary: Competitive + Benefits

How will you make an impact in this role?

You'll work closely with development teams, product management, and clients to lead the technical development of our Retail products — including ePOS, Self Checkout, and Inventory Management. You'll translate complex requirements into clear, actionable user stories for onshore and offshore teams, and act as Subject Matter Expert across our Retail product suite.

What We Expect of You, Day To Day:

• Requirements Gathering & Definition: Collate, understand, and define business and technical requirements for BAU activity, projects, and change requests. Engage with project stakeholders to define, agree, and achieve closure on business and technical requirements. Conduct requirements workshops, interviews, and discovery sessions with clients and internal teams. Manage and communicate scope, ensuring change requests are properly assessed, documented, and approved before entering the development pipeline. Document API, integration, and data requirements in sufficient technical detail to support development without the need for further clarification.
• User Story Writing & Backlog Management: Translate requirements into detailed requirement definitions, well-structured user stories, and comprehensive acceptance criteria. Author user stories using a structured format, ensuring each story includes clear context, functional detail, edge cases, and testable acceptance criteria. Define and maintain a Definition of Ready and Definition of Done to ensure consistent quality of work entering development sprints. Manage and maintain the product backlog, continuously identifying and prioritising improvement opportunities, bugs, and future enhancements in collaboration with product management and stakeholders. Work with product management to prioritise the backlog, balancing client demand, strategic value, and technical feasibility.
• Agile Delivery & Team Collaboration: Actively participate in and facilitate development team stand-ups, backlog refinement sessions, sprint planning, and retrospectives. Support release planning by coordinating feature readiness, documentation, and stakeholder communication. Work effectively across time zones with offshore development teams, ensuring requirements are communicated clearly in writing and that asynchronous working is fully supported through thorough documentation. Conduct remote requirements workshops, story walkthroughs, and sprint ceremonies with distributed teams.
• Process & Systems Analysis: Analyse and document both current (As-Is) and proposed (To-Be) business processes from an operational and systems perspective. Produce wireframes, workflow diagrams, or annotated mockups where necessary to support story clarity and shared understanding. Analyse system data and transaction flows to identify root causes of issues and inform solution design. Liaise with third-party vendors and integration partners to gather and validate technical requirements where applicable.
• Documentation & Training: Create product and feature documentation to support development releases and help centre resources. Provide onsite and remote training to end users following product releases and deployments. Produce and maintain internal knowledge base content, process guides, and technical specifications.
• Testing & Quality Assurance: Support the business through user testing, providing expert guidance on expected system behaviour. Verify expected results during UAT and OAT, ensuring outcomes align with defined acceptance criteria. Identify, document, and track defects and issues arising during testing phases through to resolution.
• Commercial & Strategic Support: Identify costs and benefits of projects, contributing to business cases where required. Support pre-sales activity by acting as the Subject Matter Expert for the Retail product suite. Identify and document improvement opportunities, feeding a continuously prioritised product improvement backlog for future enhancements.

Technical & Methodological Skills:

• Demonstrable experience writing user stories and acceptance criteria within an Agile/Scrum environment.
• Solid understanding of software development lifecycles and Agile delivery frameworks (Scrum, Kanban).
• Proficiency with Agile tooling such as Jira, Confluence, or Azure DevOps.
• Ability to produce process maps, data flow diagrams, and wireframes using tools such as Lucidchart, Visio, Figma, or Balsamiq.
• Comfortable producing technical documentation including API specifications, data mappings, and system integration requirements.
• Basic SQL or data querying capability advantageous.

Domain Knowledge:

• Experience in retail technology – ePOS, Self Checkout, or Inventory Management systems strongly preferred.
• Understanding of payment processing, retail operations, or hospitality technology desirable.
• Familiarity with common retail integrations (e.g. loyalty platforms, ERP systems, payment gateways) is an advantage.

Collaboration & Communication:

• Demonstrated experience working with offshore or nearshore development teams, with an appreciation for the communication discipline this requires.
• Able to translate complex technical concepts for non-technical stakeholders, and business requirements into precise technical specifications for developers.
• Skilled at facilitating workshops, sprint ceremonies, and client-facing requirement sessions.

Core Experience:

• Atlassian (Jira, Confluence) – required.
• Microsoft Office/365 (Word, PowerPoint, Excel, Outlook) – required.
• SQL / data querying – desirable.
• AWS – desirable.
• Lucidchart, Visio, or equivalent – desirable.
• Figma, Balsamiq, or equivalent wireframing tool – desirable.

Desirable Skills & Background:

• 3+ years' experience in a Business Analyst or Product Owner role within a software or technology environment – required.
• Demonstrable experience delivering within Agile/Scrum teams – required.
• Experience writing user stories and acceptance criteria consumed directly by development teams – required.
• Experience working with or managing offshore/nearshore development teams – desirable.
• Experience in retail technology – desirable.
• Exposure to pre-sales or client-facing consultancy activity – desirable.

What You Bring as a Person:

• Strong customer-facing and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Strong organisational skills, including effective task and time management.
• Ability to handle sensitive and sometimes confidential information with discretion.
• Motivated, with the ability to take responsibility for your own workload.
• Takes initiative and applies a structured, thoughtful approach to daily tasks.
• Strong written and verbal communication skills.

We offer comprehensive benefits to support our team members and their families' well-being. Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth.
• Flexible work arrangements tailored to role requirements and business needs.
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders.
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances.
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave.
• Robust compensation package, including pension scheme, healthcare plans, and life assurance.
• Regular corporate events fostering team cohesion and company culture.
• Diverse company culture and global working environment.
• Continuous professional development and career advancement opportunities.

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Get a glimpse into the exciting world of Trust Payments through: Our Careers Page, Our LinkedIn Life Pages.

Next Steps: Ready to revolutionise fintech? If you're excited about this opportunity, we'd love to hear from you! Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.

Additional Information: Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

Automated Assessment Notice: Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions. To submit your CV for this opportunity, please complete the application form and click 'Apply' now.