Associate IT Technican in Bangor

Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognises that every employee contributes to our business success.

Location: Bangor, United Kingdom (Onsite)

Salary: Competitive + Benefits

How will you make an impact in this role?

The Role: To provide comprehensive first-line IT support to staff. You will work to resolve IT issues with hardware and software, manage access to online resources, and maintain meeting room equipment. All ticketed tasks are completed to a high standard, measured through department Key Performance Indicators.

What We Expect of You, Day To Day:

• Act as the first point of contact for staff seeking technical assistance, via the Zendesk ticketing system, telephone, and in person.
• Complete all ticketed work in accordance with department Key Performance Indicators, which measure volumes, speed, and customer satisfaction.
• Identify hardware and software faults, document findings and interactions within the ticketing system, and elevate issues to 2nd and 3rd line support as needed.
• Manage user accounts, including onboarding and offboarding of staff, and maintain accurate records of permissions granted or revoked.
• Install and configure laptops for deployment to end users, and maintain an accurate inventory of hardware and user permissions.
• Create and maintain technical and non-technical instructional articles on the company self-help portal.
• Comply with all relevant legislation and codes of practice appropriate to the role, including the Health and Safety at Work Act (1974) and GDPR.

Qualifications

This is a development position. We are looking for someone who can demonstrate an understanding of IT support within a business environment.

Essential skills and experience:

• Ability to communicate technical issues and solutions clearly and concisely to non-technical colleagues, both verbally and in writing.
• Experience in a customer service or IT support environment.
• PC maintenance and configuration, including monitors, mobile phones, and general desktop equipment.
• Working knowledge of Microsoft 365 and other office productivity tools.
• Installing and troubleshooting Microsoft Windows 11 and Microsoft Office packages.
• Ability to write training materials and provide guidance to users on IT equipment.

Desirable skills and experience:

• Experience using a customer service ticketing tool such as Zendesk.
• Familiarity with maintaining an effective workspace environment.
• Experience supporting Wi-Fi technology and meeting room audio-visual equipment.
• IT qualifications such as CompTIA, or a degree in an IT-related subject.
• Apple macOS experience.

This role includes the occasional moving and lifting of IT equipment, which may weigh up to 10 kilograms.

Additional Information:

Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

Next Steps: Ready to revolutionise fintech? If you’re excited about this opportunity, we’d love to hear from you! To submit your resume for this opportunity, please complete the application form and click 'Submit Application' now. Our Talent Acquisition Team will review your application promptly. We’ll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.

We offer comprehensive benefits to support our team members and their families' well-being. Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth.
• Flexible work arrangements tailored to role requirements and business needs.
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders.
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances.
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave.
• Robust compensation package, including pension scheme, healthcare plans, and life assurance.
• Regular corporate events fostering team cohesion and company culture.
• Diverse company culture and global working environment.
• Continuous professional development and career advancement opportunities.

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.