Company Description: Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.
We offerinnovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Company Description: Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.
We offerinnovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at www.trustpayments.com .
Trust Payments has an exciting opportunity for a Retail Service Delivery Manager to join their team.
Location:
Hybrid - Bournemouth
Salary:
Competitive + Benefits
How will you make an impact in this role?
The Retail Service Delivery Manager will work with a number of key functions within the IT department that enable the delivery of a high- quality service to end users and will follow Service Delivery processes in place to meet business needs. This is a stakeholder-facing role, both internal and external, and requires establishing and managing expectations within the business, then guiding the IT team to meet those expectations to a high standard.
What We Expect of You, Day To Day:
You will be responsible, in part, for the following:
- Managingcompletionoftestcyclesandthedeploymentofhigh-qualityproductstocustomers(includingchangerequests,maintenancereleasesandnewcustomerimplementations)
- WorkingwithDevelopmentandTestmanagerstodeterminedeliverydates
- Monitoringdeliverablesandreportingondates,issuesandrisks
- ReportingtotheHeadofDeliveryandOperationstomitigaterisksandmanageissuestoensuredeadlinesaremet
- Runningstand-ups
- Facilitatingtheclearingofblockers
- Agreeingpriorityoftickets
- FeedingintoDevelopmentandTestresourceallocation
- Releasereadinessmanagement
- HandovertoOperations
- ManagingdeploymenttoProduction
- Ensuringproductiontestingiscompletebeforerollingouttothecustomer
Qualifications
- Minimumof2years'experienceinasimilarrole
- Abletoworkunderpressureandmeetdeadlines
- Excellentorganisationalskills
- Abletomanageconfidentialinformationwithdiscretion
- Motivatedandaccountable
- Abletomanage,prioritiseandallocatetasksandtimeefficiently
- Abletodemonstrateinitiativeandaproactiveapproachtodailytasks
- Excellentteammanagementandpeopleskills
- Excellent written and verbal communication skills
Additional Information:
Trust Payments is an Equal Opportunities Employer
We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
If you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
Get a glimpse into the exciting world of Trust Payments through:
- Our Careers Page
- Our LinkedIn Life Pages
We offer comprehensive benefits to support our team members and their families' well-being.
Our robust benefits package includes (subject to local office benefits policy):
- Be part of a dynamic, market-leading Fintech experiencing rapid growth
- Flexible work arrangements tailored to role requirements and business needs
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
- Robust compensation package, including pension scheme, healthcare plans, and life assurance
- Regular corporate events fostering team cohesion and company culture
- Diverse company culture and global working environment
- Continuous professional development and career advancement opportunities
Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
#J-18808-Ljbffr
Retail Service Delivery Manager employer: TRUST Payments Ltd
Trust Payments is an exceptional employer, offering a dynamic and inclusive work environment that fosters collaboration and innovation. With a robust benefits package, including flexible work arrangements and comprehensive wellness initiatives, employees are supported in both their professional and personal lives. The company's commitment to continuous development and career advancement ensures that every team member can thrive and contribute to meaningful change in the fintech industry.
