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- Tasks: Lead the design of AI-driven conversational services and enhance digital customer experiences.
- Company: Join a forward-thinking organisation revolutionising conversational AI at enterprise scale.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a high-impact team driving innovation in AI technology.
- Why this job: Shape the future of AI interactions and make a real impact in a dynamic environment.
- Qualifications: Experience in conversational design, NLP, and a data-driven approach to product development.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Join our client as a Senior AI Conversational Designer and play a pivotal role in shaping the future of their digital customer experience. This is an opportunity for a customer-obsessed, forward-thinking leader to take ownership of the conversational AI ecosystem, driving the evolution of conversational assistants and AI-powered interactions within a high-impact digital team.
About the Opportunity
Our client is no longer experimenting with conversational or generative AI - they are operationalising it at enterprise scale. They have evolved from isolated use cases into a fully integrated AI ecosystem, where conversational AI acts as the interface layer, generative AI provides reasoning and insight, and emerging agentic capabilities are beginning to drive real-world actions across systems and workflows.
What They’re Doing
- Conversational AI at scale: Moving beyond traditional chatbots to human + AI orchestration, where AI handles high-volume interactions and seamlessly hands off to humans for complex scenarios. This is deeply embedded within customer service and contact centre environments, improving resolution times, reducing repeat queries, and enhancing overall customer experience.
- Generative AI embedded across the workforce: AI is becoming the default interface for how employees interact with systems, through copilots and internal AI agents. These systems unify access to knowledge, tools, and processes—enabling natural language interaction and reducing operational friction across the business.
- Shift toward Agentic AI: The organisation is beginning to move from conversation to action, where AI doesn’t just respond, but can trigger workflows, automate multi-step tasks, and coordinate across systems. This represents the next frontier of enterprise AI.
- AI-driven productivity and engineering: Generative AI is being used to automate workflows, generate insights, and accelerate software development—delivering measurable efficiency gains across operations.
- Data-led personalisation: AI is powering more intelligent, context-aware customer experiences, enabling personalised services at scale and more effective decision-making across digital products.
- Commercially driven AI strategy: AI is directly tied to cost reduction, efficiency, and business performance—positioning it as a core P&L lever, not just an innovation initiative.
Why This Role Matters
This is not a traditional conversational design role. You will play a key part in shaping how AI scales across the organisation—designing not just conversations, but how AI behaves across customer and colleague experiences. The next phase of this journey is about moving from capability to differentiated, production-grade AI products—where design, product, data, and risk come together to create seamless, trustworthy, and high-impact experiences.
What you will be doing
In this role, you will lead the design and delivery of conversational services across chat, self-service journeys, and intelligent automation. You will help define how conversational AI is structured and scaled across the business, working across AI/ML, product, and data functions to create seamless, intuitive, and effective user experiences.
Key responsibilities
- Design and deliver service experiences that drive measurable business outcomes, including service blueprints, customer journey maps, and prototypes.
- Create intuitive, user-friendly interfaces that support seamless and engaging digital experiences.
- Develop and maintain consistent, high-quality UI aligned with brand and design standards.
- Produce wireframes and interactive prototypes to test and validate concepts prior to development.
- Ensure accessibility standards are embedded into all design outputs.
- Stay ahead of industry trends, design best practices, and emerging technologies to continuously improve product experiences.
- Leverage qualitative and quantitative data to uncover customer needs, pain points, and opportunities for innovation.
Additional highly valued experience includes:
- A deep understanding of NLP and its application in real-world conversational AI products.
- A data-driven mindset, using insights and analytics to inform design decisions and optimise performance.
- Experience defining and delivering conversational AI product vision, including integrations with search, virtual assistants, and broader digital ecosystems.
You will be assessed across a range of critical capabilities including strategic thinking, business acumen, change and transformation, risk and controls, and core digital and technology expertise.
Conversational Designer (AI Focus) in Wolverhampton employer: Trust In SODA
Contact Detail:
Trust In SODA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversational Designer (AI Focus) in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in conversational design. We recommend including case studies that demonstrate your thought process and the impact of your designs—this will make you stand out!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to AI and conversational design. We suggest doing mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search—so go ahead and hit that apply button!
We think you need these skills to ace Conversational Designer (AI Focus) in Wolverhampton
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for conversational AI shine through! We want to see how you can contribute to shaping the future of digital customer experiences, so share your thoughts on the role and what excites you about it.
Tailor Your Experience: Make sure to highlight your relevant experience in conversational design and AI. We’re looking for specific examples that demonstrate your skills in creating user-friendly interfaces and driving measurable business outcomes. Don’t be shy—show us what you’ve got!
Be Data-Driven: Since this role involves a lot of data-led decision-making, include any experience you have with using analytics to inform your designs. We love seeing how you’ve used insights to optimise performance and enhance user experiences in your previous projects.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this exciting journey together!
How to prepare for a job interview at Trust In SODA
✨Know Your Conversational AI Inside Out
Make sure you’re well-versed in the latest trends and technologies in conversational AI. Brush up on how NLP works and be ready to discuss real-world applications. This will show your passion and expertise in the field.
✨Showcase Your Design Process
Prepare to walk through your design process for conversational services. Bring examples of service blueprints, customer journey maps, or prototypes you've created. This will demonstrate your ability to deliver user-friendly interfaces that drive business outcomes.
✨Be Data-Driven
Highlight your experience with using qualitative and quantitative data to inform your design decisions. Be ready to discuss how you’ve used insights to optimise performance in previous projects. This will align with their focus on data-led personalisation.
✨Emphasise Collaboration Skills
Since this role involves working across various functions like AI/ML, product, and data, be prepared to discuss your collaborative experiences. Share examples of how you’ve successfully worked with cross-functional teams to create seamless user experiences.