At a Glance
- Tasks: Lead UX research to shape digital products and enhance customer experiences.
- Company: Join a well-established consumer organisation investing in digital transformation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and customer insight.
- Why this job: Make a real impact by influencing product design from the ground up.
- Qualifications: Experience in UX research and strong communication skills.
The predicted salary is between 54000 - 66000 £ per year.
Location: London
Working pattern: Hybrid – 3 days in the office / 2 days remote
Level: Senior Individual Contributor
The Opportunity
Trust in SODA is partnering with a well-established consumer organisation that is making a significant investment in its digital products and customer experience. With a large existing customer base and strong brand presence, the business is evolving how customers interact with its products and services, with digital becoming an increasingly important part of the overall customer experience. As part of this transformation, the organisation is continuing to build out its Product and Design capability and is looking for a Senior UX Researcher to ensure genuine customer insight plays a central role in what gets built. This is an opportunity to join at an interesting stage of that journey, where there are established products and customers but also significant scope to shape new digital propositions and experiences.
The Role
This is a hands-on Senior UX Research position with the opportunity to influence products from their earliest stages. You'll work closely with Product Designers, Product Managers, Engineers, Data teams and senior stakeholders to understand customer behaviour, uncover unmet needs and help teams make better product decisions. Crucially, this isn't simply about testing products once they've already been designed. You'll be involved much earlier in the process – helping teams understand what they should build, why they should build it and what customers actually need. You'll work across a broad range of customer-facing digital challenges, spanning existing products, new propositions and emerging digital experiences.
What You'll Be Doing
- Leading end-to-end UX research across multiple digital products and initiatives
- Planning and conducting qualitative and quantitative research
- Running customer interviews, usability testing, concept testing and discovery research
- Understanding customer behaviours, motivations, needs and pain points
- Identifying unmet customer needs and potential product opportunities
- Testing new propositions and concepts before significant investment is made
- Working closely with Product and Design to influence product strategy and roadmaps
- Helping teams define the right research questions and methodologies
- Synthesising complex research into clear, actionable insights
- Communicating findings to Product, Design, Engineering and senior leadership
- Combining research with behavioural and product data to build a deeper understanding of customers
- Helping establish research standards, processes and best practice as the Product and Design function grows
User Experience Researcher employer: Trust In SODA
As a leading employer in the tech industry, we offer a dynamic work environment that fosters innovation and collaboration. Our London office provides a hybrid working model, allowing for flexibility while being part of a vibrant team dedicated to delivering impactful solutions. We prioritise employee growth through continuous learning opportunities and support, making this an ideal place for professionals looking to advance their careers in solution architecture.
