At a Glance
- Tasks: Lead the design of innovative conversational AI experiences for customers and colleagues.
- Company: Join a forward-thinking organisation at the forefront of AI transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on accessibility and responsible AI design.
- Why this job: Shape the future of digital interactions with cutting-edge AI technology.
- Qualifications: Experience in Conversational AI and strong design thinking skills required.
The predicted salary is between 90000 - 120000 £ per year.
Our client is entering a new phase of AI adoption, moving beyond experimentation and isolated use cases to embed AI into the heart of both customer and colleague experiences. As part of this transformation, conversational AI is becoming a strategic capability, enabling more intuitive, personalised, and scalable digital interactions. Working alongside advances in generative AI and intelligent automation, conversational experiences are helping redefine how customers engage with products and services, and how employees access information and complete tasks. This is an opportunity to join a forward-thinking organisation investing heavily in the future of digital experience, where AI is viewed as a long-term business capability rather than a standalone innovation programme.
What They're Building
The organisation is investing in next-generation digital experiences that enable customers to interact more naturally, efficiently, and effectively across multiple channels. By combining conversational interfaces, intelligent automation, and advanced personalisation, they are creating seamless journeys that reduce friction, improve engagement, and deliver better outcomes for customers.
What You'll Be Doing
- As a Senior AI Conversational Designer (VP Level) you will lead the design of conversational and AI-powered experiences across customer and colleague journeys.
- You'll work at the intersection of Design, Product, Data, Engineering, and AI, helping shape how users interact with intelligent systems while ensuring experiences are intuitive, trustworthy, and outcome-focused.
Key Responsibilities
- Design end-to-end conversational experiences across chat, messaging, virtual assistants, and emerging AI-powered interfaces.
- Define conversation flows, interaction models, prompts, and dialogue strategies that create seamless user experiences.
- Create service blueprints, journey maps, wireframes, and prototypes to validate concepts and communicate solutions.
- Translate complex customer and business requirements into intuitive conversational experiences.
- Collaborate closely with Product Managers, Engineers, Data Scientists, and AI teams throughout the product lifecycle.
- Use customer research, behavioural insights, and analytics to identify opportunities for optimisation and innovation.
- Establish best practices, design standards, and governance frameworks for conversational experiences.
- Drive consistency across conversational touchpoints, ensuring alignment with wider design systems and brand principles.
- Champion accessibility, inclusivity, and responsible AI design principles.
- Evaluate and optimise live experiences using experimentation, performance metrics, and user feedback.
- Help define the future vision and strategy for conversational AI within the organisation.
- Stay informed on emerging trends, technologies, and best practices across conversational AI, generative AI, and intelligent user experiences.
Essential Experience
- Significant experience in Conversational AI, voice or chatbot.
- Proven track record designing and delivering customer-facing conversational or AI-powered products.
- Strong understanding of user-centred design methodologies and design thinking principles.
- Experience working within complex, cross-functional enterprise environments.
- Exceptional stakeholder management and communication skills.
- Ability to balance customer needs, business objectives, and technical constraints.
- Experience working with LLMs, Generative AI, NLP, or AI-powered digital products.
- Expert understanding of conversational design frameworks, prompt design, and dialogue management.
- Experience working alongside Machine Learning, Data Science, or AI Engineering teams.
- Strong analytical mindset with experience using data and experimentation to drive decisions.
- Knowledge of AI governance, explainability, trust, and responsible AI principles.
- Experience contributing to product strategy, vision, and roadmap development.
VP of Conversational Design in Slough employer: Trust In SODA
Join a pioneering organisation that is at the forefront of AI integration, where your role as VP of Conversational Design will shape the future of digital interactions. With a strong commitment to employee growth and a collaborative work culture, you will have the opportunity to lead innovative projects that enhance customer experiences while working alongside talented professionals in a dynamic environment. The company values inclusivity and responsible AI design, ensuring that your contributions will not only drive business success but also create meaningful impacts for users.
StudySmarter Expert Advice🤫
We think this is how you could land VP of Conversational Design in Slough
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Trust In SODA or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Trust In SODA.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Trust In SODA.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Trust In SODA that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace VP of Conversational Design in Slough
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Trust In SODA.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Trust In SODA and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Trust In SODA
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Trust In SODA uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
