Product Success Lead | London | AI Startup | Hybrid
I'm working with an early-stage, AI-native SaaS company that is transforming how a traditional industry operates through automation and AI-driven workflows.
They're looking for a Product Success Lead to own the post-sale customer journey, from implementation and onboarding through to retention, adoption, and product feedback.
This is a highly technical, customer-facing role sitting at the intersection of Customer Success, Solutions Engineering, Implementation, and Product.
What you'll be doing:
- Own customer onboarding and go-lives from contract signature through to successful launch.
- Configure integrations, troubleshoot technical issues, and resolve implementation challenges.
- Monitor customer health, proactively identify risks, and drive retention.
- Build reporting and demonstrate clear ROI to customers using data and product usage metrics.
- Act as the voice of the customer internally, working closely with Product and Engineering teams.
- Turn recurring customer issues into scalable processes, tools, and product improvements.
- Identify account growth opportunities and support expansion efforts.
What they're looking for:
- Experience in Solutions Engineering, Implementation, Technical Account Management, Technical Customer Success, or a similar customer-facing technical role.
- Experience delivering customer-facing technical projects involving integrations, automation, APIs, configuration, or workflow implementation.
- Strong troubleshooting and problem-solving skills.
- Comfortable working directly with customers and explaining technical concepts to non-technical stakeholders.
- Experience owning customer outcomes such as retention, adoption, onboarding success, or conversion.
- AI-native mindset with an interest in automation and emerging technologies.
- Work directly with founders in a high-growth startup environment.
- Significant influence over product direction and customer experience.
- Opportunity to build scalable processes from scratch.
- Competitive salary + equity.
- Hybrid working (London, 4 days in office).
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Product Success Lead employer: Trust In SODA
As a leading employer in the tech industry, we offer a dynamic work environment that fosters innovation and collaboration. Our London office provides a hybrid working model, allowing for flexibility while being part of a vibrant team dedicated to delivering impactful solutions. We prioritise employee growth through continuous learning opportunities and support, making this an ideal place for professionals looking to advance their careers in solution architecture.
