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- Tasks: Lead the transition of IT services into live operations with minimal disruption.
- Company: Dynamic organisation in the defence sector, focused on innovation and collaboration.
- Benefits: Competitive daily rate, flexible working arrangements, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring seamless service transitions in a secure environment.
- Qualifications: Experience in change management within secure environments and strong communication skills.
- Other info: Work closely with cross-functional teams and enjoy a supportive work culture.
Overview
Service Transition Owner – SC CLEARED - OUTSIDE IR35 – HIRING ASAP
Start date: ASAP
Duration: 6-12 Months
Location: 2 days per week/bi-weekly in Portsmouth, rest of the month working from home
Rate: £500 per day OUTSIDE IR35
SECURITY CLEARANCE REQUIRED
Summary:
As a Service Transition Manager, you will be responsible for ensuring that new or modified IT services are effectively transitioned into live operations with minimal disruption. You will coordinate across stakeholders to manage change, ensure service readiness, and uphold operational standards. This position is responsible for maintaining service quality, minimising risk, and ensuring that all new or modified services are fit for purpose and meet agreed service acceptance criteria before deployment. The Service Transition Manager reports to a Chief Operation Officer, but also involves close collaboration with the Head of Live Services. This role will work closely with Delivery Managers, Development Leads, Infrastructure Teams, and the Live services application support team.
Responsibilities:
- Lead and manage the transition of services from development into live environments.
- Develop and maintain service transition plans.
- Ensure all services meet agreed acceptance criteria before go-live.
- Collaborate with Product Managers, Service Owners, and Operations teams to manage change and mitigate risks.
- Maintain documentation and reporting aligned with departmental standards.
- Act as an escalation point for transition-related incidents and issues.
- Drive continuous improvement in service transition processes and tools.
Skills:
- Experience managing change in secure or defence environments.
- Excellent stakeholder management and communication skills.
- Ability to lead cross-functional teams and manage multiple priorities.
- Strong communication, interpersonal, and stakeholder management skills.
- Ability to own issues until a new owner has been found or the problem has been mitigated or resolved.
Top 3 Skills:
- ITIL
- SC Clearance or higher
- MOD or Defence sector experience
Service Transition Owner - SC Cleared in Portsmouth employer: Trust In SODA
Contact Detail:
Trust In SODA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Owner - SC Cleared in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence sector and let them know you're on the hunt for a Service Transition Owner role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your stakeholder management skills. Think of examples from your past experiences where you've successfully led cross-functional teams or managed change in secure environments. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your ITIL knowledge! Make sure you can discuss how you've applied ITIL principles in previous roles, especially in service transition. This will show potential employers that you’re not just familiar with the framework, but you know how to use it effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Service Transition Owner role!
We think you need these skills to ace Service Transition Owner - SC Cleared in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Transition Owner role. Highlight your experience in managing change, especially in secure or defence environments, and showcase your stakeholder management skills. We want to see how you can lead cross-functional teams!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully transitioned services in the past and how you’ve maintained service quality. We love a good story!
Showcase Relevant Experience: When filling out your application, make sure to highlight any relevant experience you have with ITIL and working in the MOD or Defence sector. This will help us see that you understand the unique challenges of the role and can hit the ground running.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes it easier for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at Trust In SODA
✨Know Your Stuff
Make sure you’re well-versed in ITIL principles and have a solid understanding of service transition processes. Brush up on your knowledge of the MOD or defence sector, as this will be crucial for demonstrating your expertise during the interview.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your experience in managing stakeholders effectively. Think about times when you’ve successfully communicated with cross-functional teams or resolved conflicts, as these stories will showcase your interpersonal skills.
✨Be Ready to Discuss Change Management
Since the role involves managing change, be prepared to discuss specific instances where you’ve led successful transitions. Focus on how you minimised risks and ensured service readiness, as this will show your capability in handling the responsibilities of the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current service transition challenges or their approach to continuous improvement. This not only shows your interest in the role but also demonstrates your proactive mindset and willingness to contribute from day one.
